Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Digital Revenue Manager role.
Rezi rewrites your resume against Lab Alley's job description. Free.
Tailor your resume to this Digital Revenue Manager role.
Rezi rewrites your resume against Lab Alley's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Digital Revenue Manager posting at Lab Alley — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Digital Revenue Manager posting at Lab Alley — free, in seconds.
About the Role
We are seeking a results-driven, revenue-focused, tenacious, tech-savvy, and data-driven Digital Revenue Manager who thinks like a growth strategist. You'll leverage behavioral insights and automation to manage an efficient digital revenue loop end-to-end, aligning department strategy with business OKRs, setting the revenue plan, and translating customer trends into operational workflows, optimized CRMs, and automated AI engagement. Supported by a Data Analyst, you'll lead a team of Customer Success Specialists.
Responsibilities
- Align department strategy and priorities with the CEO/CVO's vision and business OKRs.
- Own the digital revenue plan, setting strategic revenue goals and conversion targets.
- Convert customer behavior and cart-abandonment data into automated retention workflows.
- Drive repeat business, digital portal adoption, and lifetime value (LTV).
- Systematically eliminate revenue leakage, bad discounts, and unnecessary refunds using data.
- Tier clients to scale outreach via automated systems.
- Identify organic expansion opportunities and collaborate with Marketing on targeted campaigns.
- Build and manage CRM workflows, custom modules, and automated triggers.
- Partner to build adaptive onboarding forms, smart clarification questions, and dynamic pricing.
- Ensure data from AI chat assistants flows seamlessly to frontline staff without losing context.
- Maximize revenue creation and conversion across all channels using Adobe, CRM, AI, and other tech.
- Deliver regular data analytics reporting with clear, actionable recommendations.
- Define data needs and convert database inputs into actionable, automated retention workflows.
- Optimize automated feedback loops.
- Manage and mentor a small group of hybrid & remote customer success staff.
- Partner to train Customer Care teams on CRM/AI tools, identify structural gaps, and hire to support scaling workflows.
Requirements
- 3+ years in Tech Enabled Customer Success, Operations, or RevOps, ideally within E-commerce, B2B digital marketplaces, or tech-enabled distribution.
- Advanced capability in CRMs (Zoho or HubSpot ideal), specifically designing workflows and cross-departmental triggers.
- Familiarity with modern E-commerce platforms (Adobe Commerce/Magento is a major plus).
- Proven ability to define data needs and convert database inputs into actionable, automated retention workflows.
- A strict preference for building scalable systems over manual relationship management.
Skills
- Revenue Operations
- CRM Specialist
- Automation
- Workflow
- Digital Customer Success
- Scale CS
- Customer Success Operations
- CS Ops
- Growth Digital Customer Success Specialist
- Senior Revenue Operations
- Operations Specialist
- Scale Customer Success Lead
- Growth Operations Specialist
- Digital Growth Analyst
- Digital Growth
- Retention Specialist
Location
- Austin, Texas
Work Type
- Full-time
- Hybrid
- Remote
Experience Level
- 3+ years
Benefits
- Medical
- Dental
- Vision
- Short Term Disability
- Life & Accidental Death & Dismemberment
- Supplemental Health Insurance
- Wellness Program
- Employee Discount Program
- 401k
- Paid Time Off
- Professional development
- Clear career growth paths
About the Company
- Lab Alley is on a mission to make buying essential, natural, and high-purity chemicals effortless.
- Often called the "Amazon for Chemicals," our digital-first platform lets you order online in minutes with transparent pricing, real-time inventory, and instant compliance access-all backed by 99.5% on-time delivery and 98.9% inventory accuracy.
- Our platform is built around how you want to work-so you can stop chasing suppliers and focus on running your business.
- Lab Alley is a founder-led essential chemical e-commerce company based in Austin, Texas.
- Our core values are CARE, COMMITMENT, GENUINE, GROWTH, INITIATIVE, INNOVATION, and WORK ETHIC.
- With every purchase made through our e-commerce website, we partner with Ecodrive to plant a tree, contributing to a healthier planet and improved socio-economic conditions.
Equal Opportunity
- Lab Alley uses E-Verify for all positions and conducts background checks.
- If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways.
- Lab Alley is an equal opportunity employer and considers all applicants for all positions without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.