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About the Role

As a cross-functional process analyst, you will conduct research, analysis, and reporting on operational, service, and/or applications issues. You will execute critical projects and strategic initiatives, enhancing management decision-making through data insights and advancing the operating model to elevate service quality.

Responsibilities

Execute complex transactions and overrides accurately and on time, adhering to guidelines and SLAs.
Identify, document, and investigate processes and exceptions beyond first-level service delivery.
Coordinate with partners on key initiatives and potentially lead small-scale projects using project management methodologies.
Refer or escalate processing or operational issues with a solid understanding to facilitate resolution and maintain service quality.
Identify opportunities to improve service delivery.
Provide accurate analysis of key process drivers and root causes of cross-functional operational issues, interpret findings, and make recommendations.
Support partners with inbound and outbound requests, performing adjustments within authority levels.
Contribute to consolidated or aggregated reporting.
Maintain working relationships with customers by resolving issues and articulating business processes.
Interact with partners and vendors, providing guidance and addressing concerns.
Prioritize and complete workload to meet SLA requirements for service and productivity.
Maintain understanding of internal and industry regulations, developing and sharing knowledge of emerging issues/risks.
Exercise discretion in managing correspondence, information, and confidentiality.
Analyze service delivery issues, conduct research, run testing, and generate reports to identify solutions within TD's risk appetite.
Support development and/or implementation of standards, policies, and procedures to mitigate risk and maximize service efficiency.
Contribute to the development/delivery of presentations and communications.
Protect the interests of the organization by identifying and managing risks and resolving escalated issues.
Adhere to enterprise frameworks and methodologies for operations activities (e.g., Anti-Money Laundering, Business Continuity Management).
Support change management projects impacting the business, functions, or processes, ensuring clear communication and documentation.
Participate fully as a team member, supporting a positive work environment and ensuring timely communication.
Support the team by building operations knowledge, thinking critically about processes, sharing ideas, and transferring knowledge.
Provide training, coaching, and/or guidance to others on the team.
Participate in personal performance management and development activities, including cross-training.
Ensure timely communication of team-relevant issues and encourage good working relationships.
Keep others informed about project status and relevant information.
Contribute to team success by assisting others, providing training, coaching, and guidance.
Contribute to a fair, positive, and equitable environment that supports a diverse workforce.
Act as a brand ambassador for the function and the bank.

Requirements

Sound knowledge and understanding of the operating environment, business process and procedures, and transaction lifecycle for own area.
Sound level of knowledge with related training and/or related experience or skills.
Ability to execute on standard and non-standard processes and requests of low to medium complexity with moderate to high risk/financial impact.
Identifies key operational / reporting / process issues for own area.
Provides thorough analysis and/or specialized reporting or operational/process support.
Requires general understanding of the overall function and/or businesses supported.
Some complexity in operational / reporting / process and/or analysis function generally requiring a short-term focus.
May lead small scale initiatives or work stream packages for assigned area.
Completes work within specifically defined parameters with guidance / direction from management as necessary.
May provide training to others on best practices, processes, etc. as well as guide junior staff for the completion of business as usual functions.
Generally reports to a Team Manager or Group Manager.

Skills

Research
Analysis
Reporting
Project Management
Process Improvement
Problem Solving
Communication
Collaboration
Risk Management
Training
Coaching

Location

London, United Kingdom

Work Type

Full-time

Experience Level

1+ year relevant experience

Education Level

Undergraduate degree/ college diploma preferred

Benefits

Health and well-being benefits
Medical coverage
Paid time off
Career development
Reward and recognition programs
Online learning platform
Mentoring programs

About the Company

TD Securities is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.
We strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world.
More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience.
TD is deeply committed to being a leader in client experience.
We believe that all colleagues, no matter where they work, are client facing.
Together, we are reimagining what banking can be for our clients, colleagues and communities.

Equal Opportunity

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals.
Here at TD, we hire and develop the best.
If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.