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About the Role
The Omni Berkshire Place is a luxury New York City hotel offering a sophisticated residence in the heart of Midtown Manhattan. We provide a dynamic work environment with comprehensive training and a culture of respect, gratitude, and empowerment. This role is ideal for a friendly, motivated individual with a passion for service.
Responsibilities
- Handle all training with associates to ensure Omni Standards.
- Communicate with all department managers on a continuing basis, especially with Night Audit each evening/morning.
- Handle all guest complaints, maintaining a satisfactory impression with the guest on resolving any complaints.
- Be very familiar with the hotel computer system for training, maintenance, and troubleshooting.
- Complete weekly supply inventories to ensure adequate pars.
- Complete rate discrepancy report and make needed changes.
- Block/assign applicable arrivals for the following day (e.g., V.I.P.'s, ESP's, Special Requests).
- Prepare group information sheets.
- Complete check-out with balance report.
- Complete credit check daily.
- Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
- Assure knowledge and training of Marketing Programs of the company and hotel.
- Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.
Requirements
- Previous luxury hotel experience is required.
- Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
- Ability to stand for the entire scheduled shift.
- Customer service oriented.
- Ability to multi-task.
- Detail orientation.
- Excellent organizational skills needed.
- Knowledge of Property Management Systems and related computer programs.
- Strong knowledge of Microsoft Office Software.
Location
- New York City
Work Type
- Flex schedule
- Day shifts
- Overnight shifts
Education Level
- Four year college degree, preferably in the hospitality industry
About the Company
- Omni Berkshire Place allows guests to experience the sophistication of an Upper East Side residence with an enviable location in the heart of Midtown Manhattan.
- The hotel is steps away from Fortune 500 companies and some of the city’s most illustrious sites like Fifth Avenue Shopping, St. Patrick’s Cathedral, Rockefeller Center, Central Park, and Broadway Theatres.
- Combining modern technology and fresh contemporary décor, the reinvented New York City accommodations have a residential feel that will appeal to both business and leisure travelers.
Equal Opportunity
- Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.
- The EEO is the Law poster is available using the following link: EEOC is the Law Poster.
- Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
- If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.