Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Implementation Manager role.

Rezi rewrites your resume against Blink - The Employee App's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Implementation Manager posting at Blink - The Employee App — free, in seconds.

About the Role

Join Blink's mission to revolutionise workplace experience by enabling seamless communication and re-engaging employees. Blink is a mobile-first employee experience platform with teams in Boston, London, and Sydney, partnering with industry leaders.

Responsibilities

Proactively work with new and prospective customers to maximize platform value.
Support new customers through onboarding and implementation via demos, presentations, workshops, meetings, and training.
Manage multiple ongoing implementation projects end-to-end.
Build strong relationships with key stakeholders quickly.
Plan and lead the onboarding of new customers onto the platform.
Increase customer satisfaction, adoption, and engagement.
Identify customer needs and promote other Blink features and services where value can be added.
Build self-help resources, such as articles, videos, and demos, for successful customer launches.
Automate onboarding processes for customers using the latest tools.
Support the delivery of insightful webinars, training, and create reusable collateral.
Track customer satisfaction and develop strategies for service and experience improvement.

Requirements

3-5 years of relevant delivery experience.
Previous experience in an onboarding role within a B2B SaaS business.
Involvement in a scaling Professional Services function and business.
Strong project management skills, adherence to deadlines, and prompt customer follow-up.
Strong technical and digital skills, with the ability to automate tasks using online tools.
Familiarity with leading-edge AI tools and their potential for task automation.
Empathetic and sincere approach to solving customer problems.
Strategic thinking ability to align technology solutions with business objectives.
Ability to work autonomously with excellent discipline.
Knowledge of SaaS software and awareness of the typical customer lifecycle.
Experience in a metric-driven environment, accountable for project success.
Self-starter eager to learn and thrive in a high-functioning team.
Ruthlessly organized, able to balance competing tasks and provide regular updates.
Familiarity with change management principles and experience driving organizational change.
Track record of being a top performer and exceeding goals.

Skills

Project management
Technical skills
Digital skills
Automation using online tools
AI tools
Strategic thinking
Change management

Location

London

Work Type

Hybrid

Experience Level

3-5 years

Salary/Compensations

Competitive salary

Benefits

Stock options on starting and additional high performer grants annually
25 days’ leave + public holidays
Additional time off between Christmas and New Year
Private healthcare with AXA
3% employer pension contribution when you contribute 5%
Cycle to Work scheme
Social events (lunches, breakfasts, nights out)
Enhanced parental leave

About the Company

Blink is a mobile-first employee experience platform.
Teams are located in Boston, London, and Sydney.
Partners with industry leaders like Domino’s, JD Sports and McDonald’s.

Equal Opportunity

Blink is committed to creating an inclusive and diverse culture.
All applications will receive fair and equal consideration without regard to ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability or age.