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About the Role
Ops Engineer is a professional engineer responsible for the operations, release management, and automation of business applications. You will help ensure stable day-to-day operations while proactively working on CI/CD, automation, and monitoring improvements, acting as the primary Ops engineer for one or more Tribes/Squads.
Responsibilities
- Handle incident support, including investigation, recovery, and documentation for escalations.
- Perform initial analysis using existing runbooks/KEDB and suggest improvements.
- Execute deployments to test and production environments using tools like Jenkins, Control-M, and GitHub.
- Adhere to change and release processes, including ticket creation, approval flows, and rollback procedures.
- Participate in release readiness activities from an Ops perspective.
- Implement and maintain CI/CD pipelines using Jenkins, Jira, GitHub, and related tools.
- Develop and improve automation scripts for routine operational tasks.
- Implement small to medium-sized improvements under the direction of senior engineers.
- Configure dashboards and alerts using monitoring tools like Prometheus, Grafana, Dynatrace, CloudWatch, and Splunk.
- Review and tune alerts to improve signal quality and contribute to MTTR reduction.
- Support application operations and configuration changes on AWS, OpenShift, and Managed Public IaaS.
- Perform basic operational tasks in collaboration with platform teams, such as DNS, load balancer, firewall settings, and certificate updates.
- Create and update operational documents like runbooks, KEDB, and wikis.
- Participate in Agile development practices using sprints or Kanban for task management.
- Provide information sharing and technical support to team members and partners.
- Collaborate with Product and Engineering teams to support release plans, quality improvements, and performance tuning.
- Communicate in Japanese and/or English as needed via email, chat, and meetings.
Requirements
- Approximately 2+ years of hands-on experience in IT Operations, SRE, or DevOps.
- Positive attitude toward operations and troubleshooting, with a desire to understand root causes.
- Ability to interpret assigned requirements and tasks, and determine appropriate technical approaches to implement them.
- Respect for teamwork, collaboration, and information sharing.
- Experience operating Linux (RHEL family) and/or Windows Server.
- Practical experience using CI tools such as Jenkins for build and deployment.
- Practical experience with source code management using Git (branching, pull requests, etc.).
- Automation experience in at least one scripting/programming language (e.g., Shell, Python, Groovy, PowerShell, Node.js).
- Basic understanding and usage experience of AWS and containers (Docker / Kubernetes / OpenShift).
- Experience with monitoring/log analysis using at least one of: Prometheus, Grafana, CloudWatch, Splunk, Dynatrace.
- Understanding of basic software engineering practices such as CI/CD and Git flow.
- Experience working in Agile teams (Scrum / Kanban) and/or using Jira or similar tools for task management.
- Ability to create and update operational documents (procedures, runbooks, wikis) based on guidance.
- Comfortable reading technical documentation in English; basic email/chat communication is a plus.
- Business level Japanese preferred (able to handle internal meetings and basic documentation).
Skills
- CI/CD
- Automation
- Monitoring
- Jenkins
- Control-M
- GitHub
- Jira
- Prometheus
- Grafana
- Dynatrace
- CloudWatch
- Splunk
- AWS
- OpenShift
- Docker
- Kubernetes
- Linux
- Windows Server
- Shell scripting
- Python
- Groovy
- PowerShell
- Node.js
- Git
- Agile
- Scrum
- Kanban
- SRE
- DevOps
- IaC
- Terraform
Location
- Shirokane HQ
Work Type
- Full-time
- Hybrid
Experience Level
- Mid-level
Salary/Compensations
- Commensurate with current annual salary, abilities, and experience, according to our company regulations.
About the Company
- AXA Life was established in 1994 as a member company of AXA. Leveraging AXA's global knowledge and experience, we serve 3.15 million customers with 5.71 million contracts.
- Through partnerships with 511 Chambers of Commerce, corporations, and government agencies nationwide, built since the founding of Nittan Life in 1934, we offer a wide range of products including death, medical/cancer, pension, and asset building insurance, as well as advice on corporate welfare and life management.