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About the Role
The Group COO Office drives strategic execution, business change, governance, and operational effectiveness at Peel Hunt. This role will lead the implementation and operationalization of the Business Resilience framework across Critical and Important Business Services, embedding resilience ownership and establishing a sustainable business-as-usual operating model. The position combines programme delivery, stakeholder engagement, and practical resilience expertise to integrate Business Resilience into daily operations.
Responsibilities
- Own and coordinate the Business Resilience programme delivery plan, including milestones, dependencies, risks, decisions, actions, and management reporting.
- Lead the rollout of the Business Resilience framework across the Group’s Critical and Important Business Services using a consistent methodology and quality standards.
- Facilitate service identification, impact assessment, disruption tolerance setting, process mapping, and recovery objective setting.
- Collaborate with Service Owners, Process Owners, and departments to develop and maintain departmental playbooks.
- Design, coordinate, and document scenario tests, capturing lessons learned and tracking remediation actions.
- Coordinate the completion and refresh of Business Resilience and Operational Resilience Self-Assessments.
- Maintain and improve the Business Resilience Policy, Group Business Continuity Plan, Incident Response Plan, and Crisis Communication Plan.
- Establish the business-as-usual maintenance cycle for resilience artefacts and governance reporting.
- Define ownership, review frequencies, metrics, and governance responsibilities for the resilience framework.
- Support the selection, implementation, and use of technology for managing resilience data and artefacts.
- Develop and deliver role-based training and awareness on business resilience.
- Produce updates, dashboards, and papers for various governance forums.
- Assess material third-party dependencies and integrate resilience expectations into service assessments and testing.
- Support live incident response, including plan activation, coordination, and lessons learned.
- Promote a collaborative resilience culture while providing independent challenge and escalating issues.
Requirements
- A minimum of 2 years working as a Client Onboarding/KYC Analyst in a similar environment.
- Strong knowledge of business resilience, operational resilience, business continuity, and incident or crisis management concepts.
- Practical understanding of service identification, impact tolerances, process and dependency mapping, recovery objectives, playbooks, scenario testing, self-assessment, and remediation tracking.
- Awareness of the UK financial services regulatory environment and relevant expectations for operational resilience, governance, and third-party dependencies.
- Understanding of the respective roles of first line ownership, second line oversight, and independent assurance.
- Highly organised, delivery-focused, and able to manage multiple workstreams, stakeholders, and deadlines with limited supervision.
- Able to apply sound judgment and challenge constructively while remaining pragmatic and proportionate.
- Excellent written and verbal communication skills, including explaining resilience concepts to non-specialists.
- Strong analytical skills and attention to evidence, consistency, document control, and data quality.
- Confident using Microsoft 365 tools (Word, Excel, PowerPoint, Teams, SharePoint).
- Power BI or comparable reporting capability is desirable.
- Collaborative, credible, and comfortable working across business, operations, technology, risk, and control functions.
- Willing to be hands-on and create, review, and maintain detailed framework artefacts.
- Demonstrated ability to influence senior stakeholders, challenge constructively, and drive accountability across multiple teams without direct reporting authority.
Skills
- Business Resilience
- Operational Resilience
- Business Continuity
- Incident Management
- Crisis Management
- Stakeholder Engagement
- Programme Delivery
- Risk Management
- Data Analysis
- Communication
- Problem Solving
- Planning and Organisation
- Attention to Detail
- Microsoft 365
- Power BI (desirable)
Location
- Peel Hunt
Work Type
- Full-time
Experience Level
- Minimum 2 years experience as Client Onboarding/KYC Analyst
- Experienced Operational Resilience Manager, Business Resilience Manager or Business Continuity professional
About the Company
- Peel Hunt is a leading financial services firm.