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About the Role
Attain Finance is a leading consumer credit lender with over 50 years of expertise, dedicated to providing convenient and accessible financial services. Join a dynamic team that thrives on innovation and collaboration to shape the future of consumer finance.
Responsibilities
- Contact clients with overdue accounts, negotiate repayment plans, and ensure compliance with company policies and legal regulations.
- Reduce delinquency rates and improve recovery outcomes.
- Contact customers via phone, email, or mail to recover outstanding debts.
- Negotiate payment arrangements and settlements in line with company guidelines.
- Maintain accurate records of all communications and recovery activities.
- Collaborate with internal departments to resolve account discrepancies.
- Escalate unresolved or high-risk accounts to supervisors or legal teams.
- Adhere to FDCPA, FCRA, and other regulatory requirements.
- Provide second-voice support when needed to assist with escalated calls.
- Participate in team meetings and training sessions to stay updated on policies and best practices.
- Meet or exceed individual and team recovery targets.
- Maintain professionalism and confidentiality in all customer interactions.
Requirements
- 1+ year experience in collections, customer service, or financial services.
- Fluency in English and Spanish.
- Strong communication and negotiation skills across languages.
- Ability to handle sensitive conversations with empathy and professionalism.
- Familiarity with debt collection laws and practices.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Strong attention to detail, organizational skills, and decision-making abilities.
- Ability to work independently and collaboratively in a team environment.
- Must be able to work in a fast-paced, high-volume call center environment.
- Quiet, private workspace free of background noise.
- Hardwired connection to modem using ethernet cable.
- High-speed internet (minimum 50 Mbps download & 5 Mbps upload).
Skills
- Communication
- Negotiation
- Empathy
- Professionalism
- Attention to detail
- Organization
- Decision-making
Location
- Remote
- In-office
Work Type
- Hybrid
- Full-time
Experience Level
- 1+ year experience
Education Level
- High School Diploma, General Equivalency Diploma (GED), or equivalent experience
- Associate degree or higher is preferred
Salary/Compensations
- $19.00 - $20.00 per hour
Benefits
- Paid Time Off
- Medical
- Dental
- Vision
- 401k
- Life Insurance
- Disability
- Other voluntary coverages
About the Company
- Attain Finance brings over 50 years of expertise in providing credit solutions across the U.S. and Canada.
- Our deep roots in the financial industry have empowered us to develop convenient, easily accessible financial services that meet our customers' growing needs.
- Our portfolio includes distinguished brands like Cash Money®, LendDirect® and Heights Finance.
- Each brand is constantly evolving to better serve our customers.
Equal Opportunity
- Attain Finance Supports Equal Employment Opportunity.
- Attain Finance (dba Cash Money®, LendDirect®, and Heights Finance) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants.
- We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline.
- Additionally, we do not discriminate based on any other characteristic protected by applicable state/provincial or local law where a particular employee works.
- In addition, it is the policy of Attain Finance to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state/provincial law where a particular employee works.