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About the Role
The Executive Meeting Manager identifies and implements profitable execution of all groups, ensuring revenue expectations are met or exceeded. This role actively contributes to a high-performance culture within the Convention Services Department through customer advocacy, sustained revenue achievement, communication, and team participation.
Responsibilities
- Identify and implement profitable execution of all groups.
- Ensure each group meets or exceeds revenue expectations based on contracts.
- Actively contribute to a high-performance culture within the Convention Services Department.
- Understand monthly forecasting and the annual budget process.
- Raise meeting planner evaluation scores and implement effective methods to ensure exceeding satisfaction.
- Optimize room rental charges.
- Consistently participate in the re-booking of repeat business by having a track record of long-term client relationships.
- Actively participate in industry related organizations (NACE, MPI).
- Provide innovative set-ups, menus, and functions for groups.
- Generate creative and innovative menus while working closely with Chef on pricing specialty menus.
- Work closely with the banquet department on operations and event execution.
- Evaluate alternatives and decide on a plan of action.
- Provide overall direction, coordination, and ongoing evaluation of operations.
- Execute all banquet event orders generated by the Convention Services Department.
- Provide Audio/Visual equipment and operate Audio/Visual as a profit center.
- Monitor group room blocks and pick up.
- Generate detailed resumes for the operating departments.
- Work with outside vendors to ensure client satisfaction for all events/groups.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job-related duties as assigned.
Requirements
- Prior experience in the field of hospitality with specific experience in catering sales is essential.
- 1+ year within the Hospitality Industry required.
- Must have experience at a similar size and quality hotel.
- Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi.
- Knowledge of sales skills, revenue management, training, and motivation of peers.
- Knowledge of hotel features, benefits, and competing hotels within the market.
- Ability to execute appropriate action plans.
- Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
- Ability to work effectively under time constraints and deadlines.
- Effective verbal and written communication skills.
- Ability to adapt communication style to suit different audiences.
- Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills.
- Comfortable with hotel site inspections and client presentations.
- Ability to quickly evaluate alternatives and decide on a plan of action.
Skills
- Organizational skills
- Detailing skills
- Customer advocacy
- Communication skills
- Team participation
- Sales techniques
- Closing skills
- Negotiating skills
- Creative skills
- Computer skills
- Microsoft Word
- Microsoft Excel
- Delphi
- Revenue management
- Training
- Motivation
- Verbal communication skills
- Written communication skills
Location
- Austin
Work Type
- Full-time
Experience Level
- 1+ year within the Hospitality Industry
Salary/Compensations
- Tipped/Service Charge Eligible? No
- Discretionary Performance Bonus Eligible? Yes
Benefits
- Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield
- Vision insurance programs through EyeMed
- Vacation, Sick and Holiday programs
- Pet insurance through the ASPCA
- Supplemental, Spousal and Child Life insurance
- Short and Long-Term Disability plans
- 401(k) Savings Plan with matching funds
- Discounts through 'YouDecide' program
- Hotel Room Discount programs
About the Company
- The Doubletree by Hilton Austin is a 40-year-old property with a recent renovation, featuring Spanish Colonial design and contemporary decor.
- The company prides itself on creating a fun, professional work environment with a culture of recognition, support, and respect.
- The hotel has maintained excellent associate feedback ratings, with over 20% of team members having 10 or more years of service.
- Managed by HEI Hospitality, the company offers an exceptional benefit package.
Equal Opportunity
- HEI Hotels and Resorts is an equal opportunity employer.
- We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
- We value U.S. military experience and invite all qualified military candidates to apply.
- Don't meet every single requirement? At HEI, we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!