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About the Role
Join the NIKE, Inc. team as an Assistant Head Coach and cooperate with the Head Coach to create a unique shopping experience and deliver service excellence to consumers. You will coordinate, support, and supervise a diverse team, implement operational excellence processes to reach sales targets, and oversee various departments.
Responsibilities
- Cooperate with the Head Coach to create a unique shopping experience and deliver service excellence to consumers.
- Coordinate, support, and supervise a diverse team, ensuring an excellent work atmosphere (e.g., recruitment, development, performance management, staffing).
- Implement operational excellence processes and tools to reach sales targets, optimize services, improve consumer satisfaction, and increase efficiency and productivity.
- Oversee various departments such as Commercial, Athlete, and/or Consumer Experience.
- Support Head Coach in implementing NIKE’s strategy in the store (e.g., sustainability, membership, digital services).
- Provide reports about store activities, local marketplace, and consumer insights.
- Ensure the store complies with all NIKE standards and guidelines.
- Cooperate with business partners across stores and HQ.
Requirements
- Extensive retail experience including management experience.
- Enthusiasm and passion about sports and/or sports fashion.
- Availability to work evenings and weekends.
- Very good command of English language (written and spoken).
- Experience and competency in serving exceptional consumer service.
- Ability to coach and develop a strong team.
- Strong focus on communication.
- Flexibility to work in shifts and on weekends.
Skills
- Leadership
- Sales
- Product knowledge
- Retail management
- Consumer service
- Team coaching and development
- Communication
- Operational excellence
- Recruitment
- Performance management
- Staffing
Location
- Wembley
Work Type
- Full-time
Experience Level
- Management experience
- Retail experience
Salary/Compensations
- Attractive salary that evolves with the market and experience.
Benefits
- Monthly bonus payments
- Attractive online and in-store employee discounts
- Attractive Benefits Package
- Pension & Share scheme
- Exciting development and career opportunities
- Regular training on leadership, sales and products
- Staff dress to represent NIKE and foster team spirit
- Access to sports activities
- Opportunities to participate in unique NIKE moments
About the Company
- In our NIKE Retail Stores we use special job names for our positions: a Store Manager is called "Head Coach", an Assistant Store Manager is called "Assistant Head Coach", a department manager is called "Coach", a team leader is called “Lead“ and a Sales Associates is called "Athlete".
Equal Opportunity
- A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I).