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About the Role
Pediatric Associates is seeking a dedicated individual to perform day-to-day clerical functions within their practice offices. This role involves greeting patients, managing check-ins and check-outs, processing payments, and addressing patient inquiries, all while collaborating with the care team to ensure office efficiency.
Responsibilities
- Greets arriving patients and their parties promptly and professionally.
- Verifies and updates patient demographic and insurance information in the HER.
- Provides and collects necessary forms and documents from responsible parties.
- Schedules appointments and reviews details with patients.
- Collects copays, deductibles, and coinsurance, providing receipts.
- Balances payments at the close of business.
- Maintains a clean and orderly waiting area and addresses any issues.
- Exercises sound judgment in addressing patient concerns and notifies medical staff of emergencies.
- Answers phone calls promptly and professionally.
- Takes messages for providers, provides information, and addresses patient needs efficiently.
- Promotes teamwork by collaborating with providers and clinical staff.
- Assists other departments as requested.
- Performs other duties as assigned.
Requirements
- High school diploma or GED certificate is required.
- Previous experience in healthcare customer service or clerical roles is preferred but not required.
- Comfortability with the pace and confidentiality of a healthcare environment.
- Ability to maintain calm professionalism when faced with challenging interactions.
- Ability to sit at a desk for extended periods.
- Ability to wear PPE as required.
- Ability to lift and carry approximately 15 lbs.
- Intact senses relevant to the role.
Skills
- Basic computer skills.
- Great interpersonal communication skills, both written and verbal.
- Customer service oriented.
Location
- Hollywood, FL
Work Type
- Full-time
- Indoor office work environment
- Patient facing
Experience Level
- Preferred experience in healthcare customer service or clerical roles
Education Level
- High school diploma or GED certificate
About the Company
- Founded in Hollywood, FL in 1955.
- A growing team of Pediatricians and Pediatric Care Teammates.
- Part of the first nationwide Pediatric Primary Care Medical Home.
- Clinician-led, evidence-based, medical home passion.
- Ensures the clinician voice leads medical home innovations.