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About the Role
Essentry GmbH is seeking a Solution Engineer to provide technical expertise throughout the sales process, ensuring customer requirements align with the platform's capabilities and facilitating a smooth transition to customer success.
Responsibilities
- Provide technical due diligence for customers, potential customers, consultants, and channel partners.
- Map customer requirements to the platform's configuration and integration options.
- Assist the sales process with technical knowledge and architecture assessments.
- Complete customer security questionnaires and RFPs.
- Act as the technical point of contact for customers' IT and information security teams.
- Provide feedback from the field to improve processes.
- Work at the intersection of Sales, Engineering, and Customer Success to align requirements, technical feasibility, and delivery plans.
- Share unmet requirements with Engineering as clear, prioritized input.
- Ensure a smooth handover to Customer Success, including solution designs, integrations, and open points.
- Create and maintain technical documentation (solution designs, integration guides, architecture overviews, reusable answer library).
- Deploy and manage Proofs of Concepts for enterprise customers.
Requirements
- Interpersonal communication skills and ability to communicate with stakeholders at different levels.
- Technical knowledge or specialty knowledge in Access Control and Cloud Architecture.
- Solid understanding of information security principles and ability to explain security architecture clearly.
- Experience managing technical pre-sales processes with a team of sales professionals.
- Comfortable working across teams and keeping Sales, Engineering, and Customer Success aligned.
- Structured way of working and enjoy turning complex technical topics into clear, reusable documentation.
- Enthusiastic, self-starter with a charismatic personality.
- Strong desire to grow professionally.
- Previous experience with Access Control Systems (e.g., Genetec, C-Cure, Lenel, Gallagher, Honeywell Pro-Watch).
- Previous experience designing enterprise access control solutions.
- Advanced knowledge in networking technology and architecture.
- Experience with ISO 27001 and related frameworks (e.g., BSI IT-Grundschutz, SOC 2, NIST).
Skills
- Access Control
- Cloud Architecture
- Information Security Principles
- Technical Documentation
- Networking Technology
- ISO 27001
- BSI IT-Grundschutz
- SOC 2
- NIST
About the Company
- Customer: Essentry GmbH