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About the Role
The Parts Advisor sells parts to retail or wholesale customers over the counter, through the shop, or by phone, ensuring customer satisfaction and efficient order processing.
Responsibilities
- Assist walk-in customers in selecting required parts.
- Pull purchased parts from stock.
- Determine availability and submit emergency orders for out-of-stock parts if requested by the customer.
- Answer phone calls, providing price quotes and other information.
- Assist outside sales representatives with their orders.
- Set up orders for daily shipment, delivery, or pick-up.
- Verify "will call" and "back order" files weekly and return unused parts to vendors or stock them.
- Solicit assigned accounts by phone.
- Ensure all special-order parts are prepaid.
- Assist service technicians in selecting parts needed for repairs.
- Ensure all parts handed out to technicians are charged to repair orders.
- Order parts not in stock after discussion with the Shop Foreman.
- Notify the Service Advisor and customer when ordered parts have been received.
- Ensure technicians present a duplicate copy of the repair order before parts are charged out.
Requirements
- Valid New York State Driver License.
- Ability to work well with the public, sometimes serving several customers at a time.
- All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
Skills
- Communication and interpersonal skills.
- Time-management and organizational abilities.
- Automotive sales and customer service knowledge.
- Problem-solving and critical thinking abilities.
- Ability to read and comprehend instructions and information.
- Ability to work well with customers and perform under stress.
Location
- On the road
Work Type
- Full-time
- Occasional weekend and evening hours
Experience Level
- One year of experience in the automotive parts department.
- One year of sales experience.
Education Level
- High School Diploma or General Educational Diploma (GED)
About the Company
- The dealership reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
- This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.