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About the Role
As a Final Mile Territory Manager, you’ll be the driving force behind service excellence across multiple Delivery Units or one high-volume Super Unit. You’ll oversee daily performance, act quickly to resolve issues using real-time digital tools, motivate and engage a network of couriers, and build strong relationships with Evri Business Partners, the local community, and key internal teams. This is a role for someone who loves ownership, thrives on accountability, and brings energy and resilience to every challenge. Your decisions will shape courier experience, customer satisfaction, operational efficiency, and site safety — every single day.
Responsibilities
- Own service, cost, and performance across your Delivery Unit(s)
- Ensure consistent, compliant, on-time parcel flow and courier coverage
- Analyse digital dashboards and Service Tracker to identify and resolve risks
- Build strong relationships with EBPs, couriers, support teams, and unions
- Lead budget management with a focus on cost leadership and efficiency
- Drive continuous improvement and proactive planning across all operations
Requirements
- Current UK Driving Licence (preferable but not essential on standalone single Delivery Unit)
- Knowledge of the self-employed courier model
- Previous experience working in a customer-focused industry within a fast-paced operational role
- Strong planning and organisational experience
- Analytical mindset with the ability to prioritise effectively
- Ability to empower teams with appropriate oversight and support recruitment/interview activity when required
- Strong communicator across a dispersed workforce
- IT proficient, including experience with digital dashboards
- Experience managing operational performance in a fast-paced environment
- Ability to motivate, influence, and engage multiple stakeholders
- Confident using digital dashboards, apps, and operational tools
- Solid organisational and planning skills — especially when working across multiple sites
Skills
- Analytical mindset
- Prioritization
- Team empowerment
- Communication
- IT proficiency
- Digital dashboard usage
- Operational performance management
- Stakeholder engagement
- Organizational skills
- Planning skills
Location
- Enfield
Work Type
- 6 Month Fixed Term Contract
- 5/7 Shift Pattern
Experience Level
- Previous experience working in a customer-focused industry within a fast-paced operational role
- Experience managing operational performance in a fast-paced environment
Salary/Compensations
- £35000-£39000 plus car allowance
About the Company
- Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands—Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8—to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers. Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group.
Equal Opportunity
- We're committed to creating an inclusive workplace where everyone feels valued, respected and able to succeed.
- As a Disability Confident Committed Employer, a Silver-accredited Inclusive Employer, and through our partnership with Scope, we're working to make our workplace and recruitment process more accessible for everyone.
- We encourage candidates to request adjustments at any stage of the recruitment process and there are touchpoints through the application process to do so.
- Every application is reviewed by a member of our Talent Acquisition team meaning that we don't use AI to screen candidates.
- At Evri Group, we're building an environment where everyone can be themselves and thrive.