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About the Role

The Account Director is a client-facing role responsible for the end-to-end delivery of digital projects, including website builds and ongoing digital and social programs. This role involves shaping client briefs strategically, collaborating with UX/UI designers, and presenting solutions to clients.

Responsibilities

Own end-to-end delivery of digital projects, including full website builds from brief through to launch.
Translate client briefs strategically and clearly for UX/UI designers, consulting throughout the design and build process.
Present strategic and creative recommendations to clients with confidence and clarity.
Manage day-to-day client communications, acting as the primary point of contact.
Plan, implement, and maintain digital marketing and social media projects/campaigns.
Use analytics and reporting tools to measure performance, generate insight, and demonstrate ROI.
Monitor and report on account KPIs, ensuring accurate reporting.
Manage resourcing and staffing on projects, keeping delivery on budget and on schedule.
Address client dissatisfaction promptly and implement proactive steps to strengthen relationships.
Support the new business process by acting on leads and helping to turn them into opportunities.
Ensure financial and operating processes and procedures are properly executed.
Be a collaborative, encouraging, and supportive member of the UK team.

Requirements

Background working in a communications, digital, advertising, or marketing agency, managing digital projects for corporate clients.
Hands-on experience delivering website projects end-to-end (brief, strategy, design consultation, build, launch).
Corporate/B2B project experience preferred, not from a commercial/ecommerce background.
Working knowledge of analytics tools and reporting on digital/social performance and ROI.
Comfortable managing budgets, resourcing, and timelines to keep projects on track.
Confident presenting strategic and creative recommendations to clients.
Strong written and verbal communication and presentation skills.
Ability to problem solve, project manage, and multi-task.
Collaborative team player, comfortable consulting closely with UX/UI designers.

Skills

Digital project delivery
Website builds
Client relationship management
Strategic thinking
UX/UI collaboration
Client presentations
Digital marketing
Social media marketing (organic and paid)
Analytics and reporting
Performance measurement
ROI demonstration
Budget management
Resourcing management
Timeline management
Problem-solving
Project management
Multi-tasking
Team collaboration

Location

London HQ

Work Type

Full-time

Experience Level

Senior Account Manager
Account Director

About the Company

Global marketing agency with a history of growth through talented people, expanding client relationships, and strategic acquisitions.
Award-winning agency with accolades including Cannes Lions, PRovoke Media, and others.
Committed to social impact through the TEAM LEWIS Foundation, donating significant funds and expertise to charitable causes worldwide.

Equal Opportunity

TEAM LEWIS is an Equal Opportunity Employer.
Committed to creating and fostering an environment focused on equality, empowerment, and respect.
Strives to create an inclusive workplace that supports and celebrates diversity.
Continues to invest in efforts to ensure TEAM LEWIS is a place where everyone can thrive.