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About the Role

The Network Monitoring Specialist supports the operational performance, monitoring, and stability of a large-scale IoT network of approximately 15,000 digital screens across the UK and EU. This role ensures screens remain online, updated, and displaying the correct content, contributing to 99% network availability and accurate customer campaigns.

Responsibilities

Monitor real-time dashboards and alerting systems to identify network outages, offline devices, screen failures, and content-rendering issues.
Triage and prioritize alerts based on severity, SLAs, and service impact.
Perform first and second-line technical diagnostics and corrective actions using logs, diagnostic tools, and remote-access platforms.
Restore service by determining root causes of issues.
Investigate campaign-related issues such as missing, incorrect, or outdated content.
Validate scheduling, creative status, and programmatic delivery.
Re-sync or republish campaigns to affected devices.
Document all actions, findings, and resolutions within the service management system.
Contribute to knowledge articles.
Escalate persistent or high-impact issues to senior engineers, specialists, or on-site operations.
Collaborate with remote support engineers, field teams, technology partners, and internal business teams for quick resolution.
Analyze incident trends and operational data to participate in root cause analysis, automation, and reliability improvements.

Requirements

Experience in NOC operations, technical support, device monitoring, or IoT environments.
Strong troubleshooting skills across hardware, software, and networking.
Familiarity with logs, monitoring dashboards, alerting systems, and remote device-control tools.
Experience working in high-pressure environments where rapid incident response and operational continuity are critical.

Location

London (Euston)

Work Type

3 days a week
12 month maternity cover FTC
Rotating shift schedule
Occasional flexibility required for major incidents or urgent operational needs

Salary/Compensations

Salary is dependent on experience

Benefits

25 paid holidays including bank holidays
Company Pension Scheme paid up to 8%
Healthcare Cash Plan
Life Insurance and group income protection scheme
Cycle to work scheme
Enhanced Maternity & Paternity Cover
15% compensation for flexibility for major incidents or urgent operational needs

About the Company

Our mission is to create tech that makes a difference, empowers teams, delights customers, and shapes the media world of tomorrow.
We are one of the leading media advertising companies with over 33,000 advertising sites across the UK and EU.
As part of the global Bauer Media Group, we're committed to being both a platform for brands and a platform for good.
We advertise for some of the best brands which reach millions of people every day, including Netflix, Disney, The National Lottery, and Heineken.
We don't just sell space, we deliver impact for our clients and value for the communities we serve.

Equal Opportunity

We believe in fairness and as an equal opportunities employer we work hard to foster an inclusive environment, a place where you can truly be yourself and be treated fairly.
We're interested in what you can do, not just what you've done.
Even if you don't meet every requirement listed, we'd still love to hear from you!