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About the Role
Responsibility to provide P&I claims handling service and advice to the Club’s cruise and ferry membership. The role is based within the Americas Syndicate with a dedicated team that looks after the Club’s passenger ship Members based in North America and Europe with ships trading worldwide.
Responsibilities
- Manage a portfolio of P&I claims within the Cruise & Ferry Syndicate, providing timely and commercially focused support to Members.
- Investigate, manage, and resolve a range of P&I claims, liaising with Members, correspondents, lawyers, surveyors, and other stakeholders as required.
- Build and maintain strong relationships with Members, delivering a high standard of service and support.
- Identify and communicate loss prevention opportunities and emerging claims trends.
- Maintain accurate and up-to-date electronic claim files and correspondence in accordance with Club procedures.
- Contribute to the continuous improvement of claims processes, systems, and working practices.
- Support the preparation of articles, technical updates, and other content for Member communications and Club publications.
- Develop and maintain technical knowledge of P&I insurance, maritime law, and the cruise and ferry sector through ongoing learning and professional development.
- Undertake any other duties or projects required in line with the responsibilities of the role.
Requirements
- Demonstrable experience managing personal injury matters, gained within a P&I Club, marine insurer, law firm, shipowner, or similar maritime environment.
- Strong communication and interpersonal skills, with the ability to build and maintain effective relationships with Members and colleagues.
- Excellent written communication skills with a high level of attention to detail.
- Well organised, proactive, and able to effectively manage and prioritise a varied workload.
- Ability to work collaboratively with stakeholders at all levels and contribute positively within a small team environment.
Skills
- P&I claims handling
- Maritime law
- Cruise and ferry sector knowledge
- Communication skills
- Interpersonal skills
- Written communication skills
- Attention to detail
- Organisation skills
- Prioritisation skills
- Collaborative working
Location
- Americas Syndicate
Work Type
- Hybrid working
Experience Level
- Demonstrable experience managing personal injury matters
Education Level
- Degree educated or equivalent professional experience preferred
Benefits
- Competitive hybrid working policy
- Free educational access to the Protection & Indemnity Qualification
- Private healthcare
- Competitive health subsidy
- Access to wellbeing and savings programme
About the Company
- Steamship Mutual is a P&I insurance company, with 250 employees worldwide.
- The main office is based near Liverpool Street station, London.
- We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, New York and Japan, and Singapore.
- Company Values: Mutuality, Integrity, Safety and Sustainability, Transparency, Excellence, Collaborative.
- Steamship Insurance Management Services Ltd is committed to providing a great service to all our members.
- We pride ourselves on offering a people-centred culture that provides mutual respect and support for all our staff.