Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Payments Director role.
Rezi rewrites your resume against Starling's job description. Free.
Tailor your resume to this Payments Director role.
Rezi rewrites your resume against Starling's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Payments Director posting at Starling — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Payments Director posting at Starling — free, in seconds.
About the Role
We are looking for an experienced Payments Director to lead our Payments function and ensure that our payments services operate safely, reliably, and in line with regulatory and scheme obligations. This senior leadership role involves providing effective oversight and control of the Bank’s payments ecosystem, leading the Payments team, and managing payment risks, regulatory requirements, and third-party relationships. Payments are critical to our customers' experience, and this role is central to balancing innovation with safety, resilience, and compliance.
Responsibilities
- Provide leadership and oversight across the Bank’s payments activities.
- Ensure risks across the payments estate are identified, assessed, and effectively managed with a strong control environment.
- Ensure the bank understands and meets its obligations relating to payments, including regulatory requirements, industry standards, and payment scheme rules.
- Own and oversee key relationships with payment schemes and networks, including Mastercard.
- Provide effective oversight of critical payment suppliers and partners, ensuring appropriate performance, governance, risk management, and escalation arrangements.
- Provide senior leadership and oversight of payment incidents, ensuring effective management from identification through resolution.
- Ensure payment services are resilient and recoverable with appropriate contingency arrangements and testing.
- Assess the risk and control implications of changes to payment products, platforms, regulation, schemes, and suppliers.
- Provide clear and insightful reporting on payment risks, incidents, supplier performance, compliance, and emerging issues to senior management.
- Lead and develop a high-performing payments team, establishing clear accountability and building strong relationships across Technology and the wider bank.
Requirements
- Significant leadership experience within payments, ideally gained within a bank, fintech, payments provider, or similar regulated financial services environment.
- Strong understanding of the payments landscape and the risks associated with delivering critical payment services.
- Comfortable operating at the intersection of technology, operations, risk, and regulation.
- Ability to translate complex payment issues into clear decisions and outcomes.
- Deep knowledge of payment services, payment schemes, and associated regulatory requirements.
- Strong experience of payments risk management, controls, and governance.
- Experience managing relationships with card schemes, payment networks, processors, and other critical third parties.
- A strong understanding of technology and operational risk within a regulated environment.
- Experience leading the response to significant payment or technology incidents and driving effective remediation.
- Knowledge of operational resilience and the management of critical services and third-party dependencies.
- Strong stakeholder management skills with the credibility to influence senior leaders, suppliers, schemes, and other external parties.
- The ability to provide constructive challenge while remaining pragmatic and commercially aware.
- Proven experience leading and developing teams in a fast-moving environment.
Skills
- Payments
- Risk Management
- Regulatory Compliance
- Scheme Management
- Supplier Management
- Incident Management
- Operational Resilience
- Stakeholder Management
- Leadership
- Team Development
Location
- London
- Southampton
- Cardiff
- Manchester
Work Type
- Hybrid Working
- Onsite (minimum 1 day per week in office)
Experience Level
- Experienced
- Senior Leadership
Benefits
- 33 days holiday (including public holidays)
- An extra day’s holiday for your birthday
- Option to buy or sell up to five extra days off
- 16 hours paid volunteering time a year
- Salary sacrifice
- Company enhanced pension scheme
- Life insurance at 4x your salary
- Group income protection
- Private Medical Insurance with VitalityHealth (including mental health support and cancer care)
- Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
- Generous family-friendly policies
- Incentives refer a friend scheme
- Perkbox membership (retail discounts, wellness platform, weekly free and boosted perks)
- Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing
About the Company
- Starling is the UK’s first and leading digital bank on a mission to fix banking.
- We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.
- We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company.
- We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone.
- We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.
- Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech.
- We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do.
- Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!
- The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers.
- Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.
- You may be put off applying for a role because you don't tick every box. Forget that! So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.
- We’re on a mission to radically reshape banking – and that starts with our brilliant team.
- Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.
Equal Opportunity
- Starling is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace.
- Individuals seeking employment at Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.