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About the Role
As a Lead, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience. You will coordinate, coach, and motivate employees while maintaining an excellent work atmosphere. You will support the management of daily business to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with store leadership and act as a brand ambassador for NIKE’s initiatives. You will also ensure the store complies with all NIKE standards and guidelines.
Responsibilities
- Deliver efficient receiving of product, inventory accuracy to visual presentation standards, and timely monthly initiative launches.
- Ensure the team is equipped to deliver the highest quality athlete experience.
- Lead by example and deliver sales floor service to bring the consumer journey to life.
- Support the management of the daily business in your area to achieve sales targets.
- Identify and solve problems in partnership with store leadership.
- Ensure the store complies with all NIKE standards and guidelines.
Requirements
- Customer service and/or retail experience preferred.
- Ability to manage a small team of peers.
- Effective communicator, brand ambassador, and collaborative teammate.
- Demonstrated ability to apply product sales techniques.
- Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.
Skills
- Consumer service
- Brand experience
- Team coordination
- Coaching
- Motivation
- Sales target achievement
- Digital services
- Visual merchandising
- Promotional campaigns
- Problem-solving
- Brand ambassadorship
- Communication
- Teamwork
- Product sales techniques
Location
- Wembley
Work Type
- Full-time
Experience Level
- Lead
Benefits
- One of the best compensation and benefits packages in the industry
- Opportunity for monthly performance-based bonus
- Generous online and in-store employee discounts
- A brand-new NIKE outfit
About the Company
- Nike Unite Wembley is looking for a Retail Lead to join our team.
- NIKE, Inc. is a company at the forefront of the sports and fashion industry.
Equal Opportunity
- A supportive team that values Diversity, Equity & Inclusion