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About the Role
To provide a market-leading claims advocacy service with responsibility for the effective management, negotiation and settlement of Facultative Reinsurance claims, predominantly Property and Energy risks. The role requires the proactive handling of complex claims, strong stakeholder management skills and the ability to provide technical guidance and support to clients and broking colleagues across international markets.
Responsibilities
- Management and control of Facultative Reinsurance claims from notification through to final settlement.
- Providing sound technical advice and claims advocacy support to clients and broking teams.
- Reviewing claim notifications and policy/reinsurance contract documentation to identify coverage issues and potential areas of dispute.
- Preparing and maintaining accurate claims files and internal claims records.
- Producing claims information and presenting to reinsurers, clients and other stakeholders, either in written or virtual formats.
- Monitoring reinsurers' agreement and payment of funds and ensuring timely settlement to the appropriate beneficiary.
- Reporting any claims difficulties, coverage concerns or market issues promptly to management.
- Liaising effectively with clients, reinsurers, loss adjusters, experts and brokers to progress claims to successful resolution.
- Building and maintaining strong professional relationships with clients and market contacts through prompt, proactive and professional communication.
- Ensuring effective liaison with broking colleagues, including the provision of claims information and statistics to support renewals, placements and client presentations.
- Ensuring effective liaison with accounting colleagues regarding collection and payment of funds, ledger queries and claims settlements.
- Maintaining accurate electronic and physical claims records.
- Utilising CLASS and other London Market systems effectively to manage claims activities and market interactions.
- Keeping up to date with market developments, claims procedures, regulatory requirements and system changes.
- Monitoring workload and prioritising activities to ensure service standards and deadlines are consistently achieved.
- Supporting process improvement initiatives and contributing to the ongoing development of the FAC Claims function.
Requirements
- 5+ years’ experience in a relevant claims role
- Good understanding of Facultative Reinsurance principles and claims processes.
- Experience handling Property and/or Energy claims.
- General understanding of other insurance and reinsurance classes.
- Knowledge of ECF/CLASS
- Ability to use Word, Excel and PowerPoint
- Strong numeracy skills
- Strong communication skills
- Ability to work effectively as part of a team
- Ability to work under pressure and meet deadlines
- Strong communication and interpersonal skills with experience engaging with international clients and stakeholders.
- Strong attention to detail and commitment to service excellence.
- ACII completion or working towards a CII designation
- Undergraduate degree
- Driven, dynamic individual with high standards of professional endeavour, integrity, confidentiality, financial propriety and personal conduct.
- Uphold and promote the good name and reputation of Ardonagh Specialty.
- Treat as paramount the quality of service provided to the customer in terms of speed of response, frequency of communication and the timely presentation of documentation.
- Deal honestly and fairly with fellow employees, customers, and others within the insurance profession.
- Value other team members as colleagues.
- Take responsibility for own learning and development.
- Keep up to date with developments in law and practice relating to own field of expertise.
- Ensure that all external and internal training obligations and requirements are fulfilled.
Skills
- Claims advocacy
- Facultative Reinsurance claims management
- Negotiation
- Settlement
- Property claims handling
- Energy claims handling
- Stakeholder management
- Technical guidance
- Client support
- Broking support
- International markets
- Word
- Excel
- PowerPoint
- Numeracy
- Communication
- Interpersonal skills
- Teamwork
- Working under pressure
- Meeting deadlines
- Attention to detail
- Service excellence
- CLASS system utilization
Location
- London
Work Type
- Hybrid
- Full time
- Permanent
Experience Level
- Senior
- 5+ years
Education Level
- Undergraduate degree
- ACII completion or working towards a CII designation
Salary/Compensations
- Competitive salary
Benefits
- Apprenticeships
- Study support
- Annual Spotlight Awards participation
- Community Trust
- Sports Teams
- Office socials
- Events
- Wellbeing programs
- Discounts across many big-name businesses
- Supermarket discounts
- Gym memberships
- Restaurant discounts
- Healthcare cash plans
- Employer pension contribution of 10% (Employee provides 5%)
- Good work life balance
- Flexibility to suit you
- Life Assurance at X4 of your base salary
- Group Income Protection
- Generous Annual Leave entitlement
- Private Medical Insurance
- Group annual bonus scheme
About the Company
- Price Forbes provides more than just a workplace, fostering skill development and knowledge within a passionate team that values employees and celebrates diversity.
- Working at Price Forbes means being part of The Ardonagh Group, an innovative environment with opportunities for growth across the wider group.
- Employees regularly move between united teams, and are encouraged to make their role their own.
- Offices are lively and exciting, with a genuinely flexible approach to working.
- Looking to join a thriving, energetic business with exciting plans.
Equal Opportunity
- We are an equal opportunities Employer, dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive, bring their whole self to work, and reach their full potential.
- If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.
- We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success.
- Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.