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About the Role
As an Implementation Architect at Supermetrics, you will be the technical expert guiding customers from day one. This role focuses on hands-on onboarding, training, and complex enterprise implementations, while also contributing to the development of AI-assisted workflows for the Professional Services team. It's an individual contributor position for someone who thrives on customer interaction, solving intricate data challenges, and innovating service delivery.
Responsibilities
- Lead customer onboarding, platform setup, training, and best-practice guidance.
- Manage multiple implementations, ensuring timelines and deliverables are met.
- Continuously improve onboarding processes, documentation, and enablement materials.
- Lead workshops to define data flows, integrations, and implementation strategies.
- Translate business and technical requirements into scalable solutions.
- Build custom solutions using JavaScript, Python, APIs, and SQL.
- Troubleshoot complex data pipelines, integrations, mappings, and platform issues.
- Identify repetitive implementation tasks suitable for automation.
- Assist in designing and enhancing AI-assisted implementation workflows.
- Review and refine AI-generated solutions, mappings, and scripts.
- Contribute to the development of templates, best practices, and delivery methodologies.
- Partner with Customer Success and Sales on customer workshops, demos, and strategic deals.
- Connect technical solutions to customer business outcomes.
- Deliver Proofs of Concept (POCs) and assess technical fit and implementation feasibility.
Requirements
- 3+ years of experience in customer-facing implementation, onboarding, technical consulting, or a similar technical role, ideally within a SaaS or data company.
- Customer Success experience with a strong technical background.
- Hands-on experience with SQL, APIs, and JavaScript and/or Python.
- Solid understanding of data pipelines, data modelling, and integrations.
- Experience leading customer workshops, onboarding sessions, and training.
- Ability to communicate technical concepts clearly to both technical and business audiences.
- Comfortable managing multiple projects and priorities simultaneously.
- Genuine curiosity about AI and a habit of using AI tools to improve work.
Skills
- SQL
- APIs
- JavaScript
- Python
- Data pipelines
- Data modelling
- Integrations
- Customer workshops
- Onboarding
- Training
- AI tools
Work Type
- Hybrid
- Full-Time
Experience Level
- Mid-level
- Professional
- Middle to Senior Level
Benefits
- Competitive compensation package, including equity
- Great work equipment
- Health care benefit and leisure time insurance
- Annual learning budget
- Sports and wellbeing allowance
About the Company
- Supermetrics helps marketers make better decisions by connecting marketing data from platforms like Facebook Ads and Google Analytics to AI tools, analytics tools, and data warehouses.
- The company enables marketers to connect data to AI tools like Claude and ChatGPT for campaign insights and recommendations, and to manage and update campaigns across platforms.
- Supermetrics serves organizations of all sizes, including small teams, global brands like Dyson and L'Oréal, and agencies like dentsu and McCann UK.
- Over 200,000 businesses trust Supermetrics for marketing data insights.
- Founded in 2013, Supermetrics has grown into a global company with over 300 employees across 10 countries and 3 continents, representing more than 50 nationalities.
- The company culture is based on trust, transparency, customer focus, and a proactive, team-oriented approach.
- Supermetrics is committed to building an inclusive workplace where everyone is treated fairly and respectfully.
- The company uses AI in recruitment to assist recruiters with tasks like summarizing resumes and scheduling interviews, with a human recruiter reviewing every application and making all hiring decisions.
- For some roles, the first interview may involve an AI interviewer, with the conversation reviewed by a recruiter.
Equal Opportunity
- Supermetrics is committed to providing a welcoming and inclusive workplace for all.
- We believe that a diverse workforce is a strong workforce, and we are dedicated to creating an environment where everyone feels valued and respected.
- If you require any reasonable accommodations during the application or interview process, please do not hesitate to let us know. All requests for accommodation will be kept confidential.
- We're hiring for a diverse, skilled, and collaborative team and building an inclusive workplace where everyone is treated fairly and respectfully.