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About the Role
This role provides comprehensive technical and administrative support to the International Casualty team, ensuring accurate and timely processing of insurance documentation, premium transactions, policy records, and multinational requirements. The position is responsible for maintaining high service levels for brokers, insurers, network partners, and clients while ensuring compliance with regulatory and contractual obligations.
Responsibilities
- Prepare, review and process insurance documentation, including slips, endorsements, certificates, policy wordings.
- Arrange premium and brokerage transactions accurately and in accordance with company procedures.
- Ensure all policy and client information is accurately recorded within internal systems.
- Create and maintain policy records.
- Liaise with brokers, underwriters, Coverholders and clients to obtain outstanding information and resolve queries.
- Monitor and progress outstanding actions to ensure service levels and deadlines are met.
- Assist with premium allocations, reconciliations and resolution of accounting queries.
- Support the placement and renewal process by preparing market documentation and obtaining required approvals.
- Produce management information and reports as required.
- Ensure compliance with FCA requirements, contractual obligations and internal controls.
- Identify opportunities to improve processes and enhance operational efficiency.
- Maintain accurate electronic filing and document management systems.
- Provide support during audits, regulatory reviews and internal quality assurance activities.
Requirements
- Previous experience within a technical, operations or insurance support role.
- Good understanding of insurance principles and policy documentation.
- Strong attention to detail and commitment to accuracy.
- Excellent organisational and time management skills.
- Ability to manage multiple priorities and work to tight deadlines.
- Strong communication skills, both written and verbal.
- Proficient in Microsoft Office applications, particularly Excel.
- Familiarity with Whitespace, PPL, Xchanging or similar insurance systems.
- Ability to build effective working relationships with internal and external stakeholders.
- Experience within the London Market or International Insurance Market.
- Understanding of Casualty insurance products, including General Liability, Employers' Liability, Products Liability, and Professional Liability.
Skills
- Accuracy and attention to detail
- Customer service focus
- Accountability
- Teamwork and collaboration
- Problem-solving
- Technical knowledge
- Continuous improvement mindset
- Effective communication
- Planning and organisation
- Microsoft Office (Excel)
- Whitespace, PPL, Xchanging or similar insurance systems
Location
- London
Work Type
- Hybrid
- Full time
- Permanent
Salary/Compensations
- Competitive salary
Benefits
- Apprenticeships
- Study support
- Participation in our annual Spotlight Awards
- Community Trust
- Sports Teams
- Office socials
- Events
- Wellbeing programs
- Fantastic discounts across many big-name businesses
- Supermarket discounts
- Gym memberships
- Restaurant discounts
- Healthcare cash plans
- Employer pension contribution of 10% (Employee provides 5%)
- Good work life balance
- Flexibility to suit you
- Life Assurance at X4 of your base salary
- Group Income Protection
- Generous Annual Leave entitlement
- Private Medical Insurance
- Group annual bonus scheme
About the Company
- Price Forbes provides more than just a workplace, fostering skill development and knowledge within a passionate team that values employees and celebrates diversity.
- Working at Price Forbes means you'll be part of The Ardonagh Group, an innovative environment offering growth opportunities across the wider group.
- Employees regularly move between united teams, and the company encourages making roles your own.
- Offices are lively and exciting, with a genuinely flexible approach to working.
- Looking to join a thriving, energetic business with exciting plans.
Equal Opportunity
- We are an equal opportunities Employer, dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive, bring their whole self to work, and reach their full potential.
- If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.
- We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success.
- Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.