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About the Role
Join our Customer Success department as a Salesforce & Tooling Lead, where you will own the strategic direction and day-to-day operation of our Salesforce ecosystem – spanning both Enterprise and consumer environments. This is a senior, hands-on leadership role in which you will line-manage a small team of Salesforce Administrators while serving as the primary technical expert for our Agentforce deployment and broader Salesforce architecture.
Responsibilities
- Lead, mentor and line-manage a team of Salesforce Administrators, setting clear objectives, providing technical guidance and supporting their professional development.
- Own the strategic direction and operational health of Ledger’s Enterprise and consumer Salesforce environments, acting as primary system administrator for objects, flows, security and overall org health.
- Act as the subject-matter expert on Agentforce, owning its maintenance, troubleshooting and enhancement.
- Design and build custom solutions using Apex, Lightning Web Components (LWC) and Salesforce-native tooling, working with Customer Success leadership and cross-functional teams to turn business requirements into scalable solutions.
- Own and scale Service Cloud (including Omni-Channel), Experience Cloud portals and integrations with external enterprise systems, evaluating third-party tooling where it extends Salesforce.
- Own release management, CI/CD and the development backlog in JIRA, keeping releases stable and secure and prioritisation transparent, and lead technical projects from discovery through deployment.
- Drive platform governance: define best practices, enforce data protection and retention policies, and maintain technical documentation.
- Lead AI initiatives, beyond Agentforce, that improve efficiency and customer experience across Customer Success.
Requirements
- Able to work on-site five days a week in our London or Paris office.
- A minimum of five years’ hands-on Salesforce experience in high-volume B2B and/or B2C environments, including Service Cloud, Experience Cloud, API integrations and CI/CD.
- Proven experience operating and troubleshooting Agentforce (core requirement; general AI chatbot experience is not a substitute).
- Deep expertise in Apex, Lightning Web Components (LWC) and Salesforce architecture.
- Demonstrated experience leading a Salesforce team, with the confidence to coach, delegate and hold others accountable.
- Salesforce certified as Administrator, Platform App Builder and Platform Developer; Service Cloud Consultant and Agentforce Specialist are a strong advantage.
- Strong communication and stakeholder management skills, with the ability to translate technical concepts for non-technical audiences.
Skills
- Salesforce
- Enterprise
- Consumer environments
- Service Cloud
- Experience Cloud
- API integrations
- CI/CD
- Agentforce
- Apex
- Lightning Web Components (LWC)
- Salesforce architecture
- Omni-Channel
- JIRA
- AI
Location
- London
- Paris
Work Type
- On-site
Experience Level
- Senior
- Minimum of five years’ hands-on Salesforce experience
Education Level
- Salesforce certified as Administrator
- Platform App Builder
- Platform Developer
- Service Cloud Consultant (strong advantage)
- Agentforce Specialist (strong advantage)
Benefits
- Health & Wellness support - Health and Life Insurance.
- Financial growth opportunities - Employees can become shareholders in Ledger
- Commuter allowance
- Learning & Development - A comprehensive suite of training solutions providing a personalised learning experience for every employee.
About the Company
- We’re a team of experts pushing the limits of what’s possible, united by our common goal to unlock true freedom through digital ownership, making technology accessible for all.
- We believe in a world where users, creators and enterprises manage their value with ownership and freedom.
- Our curiosity drives us to innovate, empowering individuals on a global scale.
- We believe change is constant and our team moves forward as one, with a culture of problem-solving where every employee is empowered and supported to challenge tradition and create solutions.
- Our mission is simple: to make self-custody accessible and give people the keys to their own financial futures.
- At Ledger, we’re proud to be the global platform for digital assets and Web3, with over 20% of the world’s crypto assets secured through our Ledger devices.
- With our headquarters in Paris, and offices in Vierzon, Grenoble, Montpellier, London, Portland, Geneva, Zurich and Central Singapore, we have a team of around 600 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets – including the Ledger hardware wallets line with more than 7.5 million units already sold in 200 countries.
Equal Opportunity
- We’re committed to building an inclusive hiring process. If you need any adjustments or accommodations, just let us know, we’ll do our best to support you.