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About the Role
Jump into an exciting opportunity where you’ll be the go-to guru for industry trends and BCD M&E services! Get ready to lead, inspire, and drive strategic improvements that elevate our client partnerships. If you’re a problem solver with a passion for excellence, we want to hear from you!
Responsibilities
- Engage proactively with clients both regionally and locally to promote BCD M&E services through in-person meetings, relevant communications, and industry events.
- Oversee account relationships, meeting client expectations, and managing BCD M&E's financial performance.
- Provide strategic and tactical input to support account development, retention, and growth.
- Collaborate effectively and efficiently with internal support teams and external client teams.
- Establish and implement short- and long-term goals and objectives in partnership with clients.
- Conduct regular client meetings and support the Account Director on regular strategic review meetings, to ensure communication and service needs are met.
- Carry out ongoing survey evaluations, analyse results, and implement continuous improvement processes.
- Develop annual account business plans, including account mapping, strategic priorities, client objectives, action plans, and gap/SWOT analysis.
Requirements
- Communicating and engaging stakeholders at all levels
- Analysing and communicating industry trends to drive client success.
- Managing budgets and forecasting with precision and clarity.
- Overseeing project management to ensure top-notch quality and adherence to timelines.
- Collaborating with internal teams to implement effective reporting and technology solutions.
- Continually assess, communicate, measure, and monitor client expectations and service level requirements, making adjustments as needed to meet client objectives.
- Act as a liaison between clients and internal support teams, advocating for both the internal team and BCD M&E.
- Organise client networking events with suppliers to foster relationships and enhance brand awareness.
- Experience in client relations with a knack for resolving challenges.
- Strong background in financial management and reporting.
- Proficiency in technology solutions relevant to project and account management.
- A proactive mindset that empowers strategic planning and execution.
- Must have the right to work in the UK
Location
- London
Work Type
- Hybrid
- Full-time
Benefits
- Flexible Working
- Room to Grow
- Everyone has a voice
- Make your move
- Comprehensive healthcare
- Retirement plans
- Continued education support
- Diverse work locations
- Travel and hotel discounts
- Volunteer and sustainability opportunities
- Successful employee recognition program
About the Company
- At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers.
- As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.
- Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E’s team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves.
- Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.
- While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.
- At BCD Meetings & Events, we believe the best outcomes come from combining human expertise, innovation and responsible AI.
- We're investing in technology and talent to help our teams solve complex challenges, create exceptional experiences, advance more sustainable event practices and deliver stronger outcomes for clients around the world.
- AI supports how we work, learn and innovate, but people remain at the center of every decision, including all hiring decisions.