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About the Role
The Institutional Group manages the most important Fixed Income and Public Equities accounts, requiring strategic planning and account management to capture revenue potential and foster long-term partnerships.
Responsibilities
- Partner with Strategic Account Manager to align engagement efforts to maximize revenue and achieve renewal objectives.
- Identify approaches that address client challenges using qualitative and quantitative problem-solving methodologies to improve client experience and retention.
- Identify opportunities and collaborate to expand client relationships, working closely with the Connections team.
- Conduct regular retention and risk analysis of client accounts to provide insights into performance and key engagement metrics.
- Identify root causes of client issues and propose solutions.
- Act as the client's advocate, analyzing and sharing market feedback with product and marketing teams for future roadmap and product development.
- Build, develop, and manage relationships with client users and stakeholders to ensure successful utilization of their subscription, leading to satisfaction, retention, and growth.
- Introduce Third Bridge services and capabilities to new client users to ensure fast adoption and product stickiness.
- Consistently communicate and demonstrate value to end users, stakeholders, and decision-makers throughout the client lifecycle.
- Advocate internally for clients, particularly for feature improvements that solve repeat use cases.
Requirements
- 2+ years of professional Sales/Account Management experience or equivalent client-facing experience at Third Bridge.
- Previous exposure to management of a sales/renewal cycle, negotiation of renewals/sales, and knowledge of cross-sale processes is highly desirable.
- Prior experience managing key or strategic accounts tied to company revenue base is preferred.
Skills
- Strategic mindset with the ability to build a long-term vision with short-term execution plans.
- Strong organizational skills.
- High performance driven with an understanding of how to directly impact revenue growth.
- Client-centric attitude.
- Excellent communication and interpersonal skills.
- Ability to consult with executives to develop and implement an effective account strategy that maximizes value.
- Proven experience building excellent client relationships, fostering value proposition, and cultivating long-term partnerships.
- Experience or understanding of multiple asset classes, the complexities of large global investment organizations, and global market dynamics.
Experience Level
- 2+ years of professional Sales/Account Management experience or equivalent client-facing experience
About the Company
- Third Bridge is a leading global research firm established in 2007, with a team of over 1,500 employees worldwide dedicated to fueling decisions with expert insights.
- We accelerate and enhance decision-making for investors and business leaders by unearthing unique expert insights across multiple sectors, geographies, and topics.
- For nearly 20 years, we’ve helped clients access knowledge on demand from experts, in-person and through our Library covering over 65,000 companies.
Equal Opportunity
- We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer.
- If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application.