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About the Role
As our London region grows, we’re looking for an experienced Senior Property Manager, known at Encore as an Estate Manager, to oversee a diverse portfolio of residential estates. You’ll coordinate resources, manage estate finances and oversee maintenance arrangements, building strong relationships with clients and keeping residents informed. It’s a role where your expertise and judgement will help keep estates well managed and deliver a reliable, responsive service to our customers.
Responsibilities
- Ensure cyclical tasks and reactive works are completed on time and achieve Key Performance Indicator (KPI) targets.
- Prepare and manage annual budgets, generate purchase orders, and monitor income and expenditure for financial health.
- Implement and oversee planned maintenance schedules, conduct site inspections, and ensure timely resolution of maintenance issues.
- Maintain strong client relationships, lead meetings, and resolve resident inquiries and complaints with professionalism and diplomacy.
Requirements
- Experience managing high-rise residential developments and working with developer clients.
- 5+ years of relevant block management experience.
- Strong financial acumen, including budget management and cost control.
- Excellent communication and interpersonal skills, with a focus on customer satisfaction.
Skills
- Financial acumen
- Budget management
- Cost control
- Communication skills
- Interpersonal skills
- Customer satisfaction
Location
- London
Work Type
- Hybrid
Experience Level
- 5+ years of relevant block management experience
- Senior
Education Level
- Degree or equivalent education
- TPI Part 1 certification essential
Salary/Compensations
- Competitive salary
Benefits
- Benefits
About the Company
- At Encore, we’re here to make residential property management feel personal, thoughtful, and seamless.
- Since we opened our doors in 2004, our mission has been simple: to deliver an outstanding experience for every customer, with genuine care at the heart of everything we do.
- We don’t just look after buildings, we look after the people who call them home, treating each property as if it were our own.
- The Encore culture not only attracts the brightest talent, but also industry recognition as we've been awarded Employer of the Year on many of occasions.
- Our ambition is to be regarded as the most professional managing agent in the country - with a team of exceptional people who are energised by what they do.
- Were all about communication, collaboration, teamwork – and having fun while we work.
- By creating an inviting environment for our people to be inspired, learn and flourish can make all the difference.
- At Encore, we pride ourselves on delivering outstanding service and managing valuable residential estates with expertise and care.
- This is your opportunity to grow into a leadership role while making a real impact in the lives of our clients.