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About the Role

As Team Lead of Demand & Process Management in Central Operations, you will lead the team acting as the central coordination and process interface for content- and campaign-related initiatives. Your role is to enable the team to transform incoming requests and recurring operational flows into clear standards, structured requirements, and aligned ways of working across various operational teams, while building and developing the team. You will ensure campaigns and operational processes run consistently by clarifying inputs, responsibilities, and ownership, and by creating transparency on necessary changes in processes or tools.

Responsibilities

Lead, coach, and develop the Demand & Process Management team by setting clear priorities across content- and campaign-related cross-functional initiatives.
Act as the escalation point for complex, cross-team initiatives and ensure consistent quality and standards across the team's output.
Represent the team in cross-functional meetings and partner closely with the Head of Central Operations on team direction and resourcing.
Structure and clarify content- and campaign-related demands into clear requirements and feasible solutions within the team's domain.
Align expectations and responsibilities across stakeholders and maintain a clear view of dependencies and handovers.
Partner directly with Product & Sales as their sparring partner for operational feasibility and expertise.
Clarify open questions on specific solutions and hand over worked-out initiatives directly to Product.
Drive the definition and continuous improvement of the team's processes.
Own high-quality process documentation and ensure standards stay current and usable.
Identify and drive opportunities to turn manual processes into automated, scalable workflows.
Provide visibility through relevant KPIs and recurring insights.
Use insights together with QA and operational teams to continuously improve standards and tooling.

Requirements

Proven experience leading or mentoring a team, ideally in an operational, process, or project management context.
Experience leading multiple, complex, cross-functional projects with full ownership, including steering of all relevant stakeholders.
General understanding of project management characteristics.
Strong leadership presence with the ability to align, motivate, and develop a team.
Excellent time management and organizational abilities.
Strong verbal and written communication skills (both professional and proactive).
Highly self-motivated, with the ability to work independently and take ownership of deliverables.
Collaborative and supportive mindset with an active contribution to team culture and knowledge sharing.
Resilient and persistent, staying effective under pressure, setbacks, or shifting priorities.
Fluent in English (C1+).
German or French at B2+ level is a plus.

Skills

Demand Management
Process Management
Team Leadership
Content Management
Campaign Management
Operational Feasibility
Stakeholder Alignment
Requirement Structuring
Process Definition
Process Standardization
Process Documentation
Automation
KPI Analysis
Quality Assurance
Project Management

Location

Germany

Work Type

Full-time
Part-time
Mobile work (up to 20% within Germany)
Work from abroad option

Experience Level

Team Lead

Benefits

High growth story
Continuous professional development support
Feedback culture
Free access to nilo.health (mental health app)
Partial subscription coverage for Urban Sports Club
Corporate pension scheme
Opportunity to engage in sustainability projects
28 days of holiday
Additional holiday day per calendar year (up to 30 days)
Extra holiday for specific occasions (moving, social projects, etc.)
Modern office with Zen Rooms, gym, and roof terrace
Free lunch at partner restaurants when in the office
Free hot and cold drinks, fruit, breakfast, and snacks at the office
Social culture encouraging team events
Visa sponsorship

About the Company

Bonial is a digital advertising partner for offline businesses, supporting retailers in their marketing activities and helping them find new audiences.
Bonial is part of Axel Springer SE and is disrupting the retail landscape as the leading 'Drive to Store' partner in Germany and France.
Through platforms like 'kaufDA', 'MeinProspekt', and 'Bonial', they connect millions of users with shops and brands.
The company is in a growth phase, scaling fast and transforming how people discover retail.
Bonial thrives in a high-performance, fast-paced environment.
They are a high-tech company focused on innovative technology, leveraging AI and other tools to maximize productivity and efficiency.
Bonial empowers retailers to reach their customers efficiently and effectively, aiming to 'Enrich local shopping for everyone. Everyday.'
As part of the Axel Springer Group, they align with the Axel Springer Essentials.

Equal Opportunity

Proud to be an equal opportunity workplace where everyone can show up as their full selves.
Committed to equal employment opportunity and to being a safe space regardless of race, religion, sex, sexual orientation, age, disability, gender, gender identity, or gender expression.