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About the Role
The Receptionist role is to effectively handle all initial contact with clients and others through in-person and/or phone interaction and perform a range of clerical and administrative tasks to support daily operations in our facility. The Receptionist plays a crucial role in maintaining office security by signing in visitors and inquiring regarding their purpose in the office. The Receptionist facilitates communication in the office by tracking employees’ arrivals and departures, including vacations. The Receptionist will present a positive appearance, maintain a professional demeanor and provide exceptional customer service. Additionally, the Receptionist ensures a well-maintained reception area, and any neighboring conference rooms, kitchen/pantry areas. The Receptionist is responsible for coordinating conference room scheduling and catering for meetings and interviews.
Responsibilities
- Greets staff, clients, vendors, and all guests and directs them to or notifies the appropriate parties of arrival.
- Registers visitors with onsite building security; maintains office security by inquiring why visitors are in the office and alerting the manager to any security issues.
- Answers, screens, and announces all incoming calls in a timely and professional manner, using standard reception protocol; takes complete and accurate messages and follows up appropriately.
- Prepares the office for opening and closing each day (e.g., unlock/locks doors, turns on/off lights, equipment); performs a visual check to ensure an orderly office appearance at the start and end of shift coverage and ongoing as needed.
- Schedules conference rooms using scheduling software and addresses scheduling conflicts.
- Coordinates catering for firm and client meetings (e.g., orders breakfast/lunch for client meetings) and assists with room set up and clean up.
- Processes and tracks all incoming and outgoing mail/packages using online shipping software and our standard shipping protocol; maintains office postage.
- Monitors incoming and outgoing faxes and alerts staff of incoming faxes.
- Performs basic operation and maintenance of front desk equipment; reports issues to appropriate personnel; stocks equipment supplies.
- Makes reservations for clients and staff (e.g., hotels, private cars, taxis, restaurants, and airlines).
- Updates front desk procedures and reception forms for manager review and approval.
- Proofreads materials and drafts team/office communication.
- Reviews, allocates, prepares and researches invoices (e.g., Federal Express, courier, restaurants, etc.) for manager’s review and approval.
- Purchases gifts, appliances, decorative items and miscellaneous consumables for the office.
- Reconciles and allocates corporate credit card purchases.
- Provides general administrative support (filing, document logging, expense reports, data entry assignments, etc.) to the Executive Assistants as needed, using Excel and firm approved software.
- Assists in maintaining corporate contact database and preparation of mailings (e.g., enter new clients, update existing records, marketing mailings, holiday cards, recruiting packets).
- Assists in ensuring the office facilities are in working order; directly contacts building management for urgent repairs and maintenance needs as needed; tracks and follows up with Facilities lead and assists with office communications.
- Supports office safety prevention.
- Updates phone directory.
- Runs errands, handle pick-ups and deliveries, and courier case documents as needed while ensuring confidentiality of materials.
Requirements
- 1+ years of directly related general office, facilities, or administrative experience
- Basic knowledge of MS Office required
- High School Diploma or demonstrated equivalent combination of education, training, and experience
Skills
- Communication skills
- Customer service skills
- MS Office
Location
- San Francisco
Work Type
- On-site
- Hybrid
Experience Level
- 1+ years of experience
Education Level
- High School Diploma
Salary/Compensations
- $46,000. – $58,200.
Benefits
- Comprehensive healthcare options
- A monthly wellness subsidy
- Complimentary access to premium wellness apps
- Robust retirement savings plans
- Generous paid time off
- Specialized support including fertility treatments, parental leave, back-up childcare, eldercare services, concierge assistance for personal errands, and pet care
- Mentorship
- Continuous learning
- Vibrant, inclusive community
About the Company
- At Cornerstone Research, you will be part of a thriving, 1,100-strong team that spans nine offices, comprises more than 55 nationalities, and leads the industry in its commitment to develop team members across all levels.
- Inc. Magazine has recognized Cornerstone Research five times as a Best Workplace for its outstanding employee engagement, collaborative culture, and professional growth opportunities.
- Cornerstone Research provides economic and financial analysis and expert testimony in all phases of commercial litigation and regulatory proceedings.
- We work with a broad network of testifying experts, including leaders from academia and industry, who are recognized for their depth of knowledge, accomplishments, and research.
- Our staff consultants contribute expertise in economics, finance, accounting, and marketing, as well as business acumen, familiarity with the litigation process, and a commitment to produce outstanding results.
- We’re looking for passionate individuals who share our firm’s core values and can bring varied perspectives and experiences to our team.
- The firm’s uniquely collegial, supportive atmosphere makes Cornerstone Research a great place to work.
- We invest in our people in a host of ways, from providing meaningful learning and development opportunities to organizing memorable social events.
- To many, our culture and our people are the most exciting, enriching aspects of a Cornerstone Research career.
Equal Opportunity
- Cornerstone Research provides Equal Employment Opportunities to all employees and applicants for employment without regard to legally protected categories, such as age, sex, gender, gender identity, race, color, creed/religious belief, medical condition, predisposing genetic characteristics or genetic information or testing, disability, marital status, pregnancy status, military status, veteran status, arrest or conviction record (except where permitted by law), sexual orientation, ethnic background, citizen status, ancestry, national origin, or any other consideration protected by federal, state or local law.