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About the Role

As a Sales Advisor, you are the friendly face that welcomes our customers and passionately embodies our brand values. You make every visit a special experience, from the initial conversation and fitting room assistance to checkout and sales floor support. Your goal is to provide excellent service in every situation and an inspiring shopping experience. You will also handle deliveries, restock merchandise, and present our latest collections attractively. Your openness and enthusiasm create an environment that brings our brand to life. You support our customers with genuine commitment and proactive service, creating memorable moments together with your team.

Responsibilities

Welcome customers and embody brand values.
Provide excellent service and an inspiring shopping experience.
Assist customers from initial conversation to checkout.
Handle deliveries and restock merchandise.
Present collections attractively.
Create an environment that brings the brand to life.
Offer genuine commitment and proactive service to customers.

Requirements

Customer orientation: Enjoy interacting with people and are committed to providing excellent service.
Adaptability & Flexibility: Respond quickly and effectively to changing priorities and customer needs.
Action Orientation: Act proactively, take initiative, and complete tasks with high quality.
Communication Skills: Show genuine interest in people, communicate clearly, and listen actively to understand perspectives and needs.
Willingness to Learn: Be open to feedback and continuously seek opportunities for development.
Brand Enthusiasm: Have passion for the brand and collection and share this enthusiasm with customers.
Flexibility: Willingness to work evenings and weekends.
Previous retail experience in store operations and customer service is desirable but not essential.
Confidence in advising on fashion trends, materials, sizes, etc. is desirable but not essential.

Skills

Customer service
Product knowledge
Communication
Adaptability
Flexibility
Proactive
Teamwork

Location

Germany

Work Type

Part-time
Flexible hours
15 hours per week

Experience Level

Entry level

Salary/Compensations

Salary according to applicable collective agreement

Benefits

25% employee discount on all H&M Group brands (in-store and online).
Participation in the H&M Incentive Program (HIP).
30 days of vacation (for employees based in Germany).
Vacation and Christmas bonus (for employees based in Germany).
Company pension plan (for employees based in Germany).
Company savings plan (for employees based in Germany).

About the Company

COS offers timeless fashion with a clear design language. The brand provides high-quality ready-to-wear collections and accessories, characterized by a commitment to quality, design, and longevity. The look is modern, minimalist, and luxurious, driven by craftsmanship, innovation, and relevant fashion trends.

Equal Opportunity

The H&M Group is committed to creating and maintaining an inclusive, diverse, and equitable work environment.
Diverse teams positively impact how challenges are approached, what is considered possible, and how team members and customers worldwide are engaged.
All aspects of diversity are considered in our hiring process.
Severely disabled applicants and those with equivalent disabilities are given special consideration in cases of equal suitability.