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About the Role
SKG Properties is seeking an experienced Property Administrator to supervise and plan billing and collections operations. This role involves establishing and maintaining relationships with customers and internal teams, overseeing a clerical team, and managing a portfolio of buildings with full administrative functions. The position requires a strong leader capable of prioritization, planning, and supervision.
Responsibilities
- Oversee and streamline billing processes.
- Ensure Month-end closing of the billing group functions.
- Maintain and implement quality assurance for all processes.
- Respond and mitigate billing escalations.
- Upload tenant charges into MDA and reconcile to the accounting system.
- Assist with ensuring invoices are delivered to customers accurately and in a timely manner.
- Ensure invoices are uploaded to third party bill systems on time and accurately.
- Observe and adhere to established processes, procedures, policies, and guidelines.
- Team building and training.
- Assist with AR related special projects as necessary.
- Weekly and monthly ledger reconciliations, aging review and reporting to direct supervisor.
- Review monthly delinquency notifications to operations team.
- Confirm and reconcile customer disputes as they pertain to payment of outstanding balances due.
- Provide excellent & considerate customer service to external and internal customers.
- Meet defined department goals and collection metrics.
- Provide weekly/monthly detailed collection status to management.
- Leasing administration, billing and receipts/refunds for own portfolio.
- Tenant collections for own portfolio.
- Tenant relations for own portfolio.
- Accounts payable/receivable (debtors and creditors) and cash book reconciliations for own portfolio.
Requirements
- Grade 12
- Relevant diploma in property management field advantageous
- 2-3 years in a similar role
- Property industry and utilities experience essential
- Minimum junior level management experience
- Intermediate Excel skills
- Experience in customer service
- SAGE/MDA experience advantageous
Skills
- Ability to work as part of a team
- Friendly, helpful, and service orientated
- Excellent communication skills, written and verbal
- Client management skills
- Planning, organizing and time management
- Deadline driven and achievement orientated
- Ability to work under pressure to tight deadline
- Problem-solving and critical thinking
Experience Level
- 2-3 years
- Junior level management
Education Level
- Grade 12
- Relevant diploma in property management field advantageous
About the Company
- SKG Properties specialises in the development leasing and management of commercial and industrial real estate.
- Joining us means seizing an opportunity to work in a dynamic, industry leading property company in South Africa, where ethics, customer service and teamwork are the foundations of our success.