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About the Role
We are seeking a highly motivated and experienced Revenue Controller to oversee revenue management, tenant billing, credit control, and accounts receivable functions for a portfolio of high-value commercial and mixed-use properties. The role ensures revenue accuracy, maintains tenant relationships, minimizes debtor exposure, and leads the Accounts Receivable team to achieve collection and cash flow targets. This position requires a strong understanding of commercial property management, lease administration, tenant recoveries, revenue assurance, and debt collections, along with proven leadership capabilities.
Responsibilities
- Oversee and manage all revenue streams including rental income, operating cost recoveries, municipal recoveries, utilities recoveries, parking income, turnover rental, and other lease-related recoveries.
- Ensure accurate tenant billing aligned with lease agreements, escalations, amendments, and recovery schedules.
- Review and approve monthly billing schedules before processing.
- Monitor lease commencement, escalation, renewal, and expiry dates for revenue optimisation.
- Perform detailed lease reviews and resolve revenue discrepancies.
- Ensure compliance with lease agreements, company policies, and relevant legislation.
- Develop, implement, and maintain effective credit control policies and procedures.
- Drive collections strategies to reduce debtor days and improve cash flow.
- Monitor debtor balances and collection performance across the portfolio.
- Review aged debtors and implement corrective actions.
- Manage escalated tenant account disputes and complex reconciliations.
- Approve payment arrangements within delegated authority limits.
- Monitor bad debt provisions and recommend write-offs.
- Liaise with legal representatives on collection matters, evictions, liquidations, and debt recovery processes, including preparation of files for legal action.
- Prepare executive reports on collections, arrears, forecasted payments, and debtor risk.
- Lead, mentor, and manage the Accounts Receivable Team and their Supervisors.
- Ensure appropriate workload allocation and management within the team.
- Drive a culture of accountability, customer service excellence, and continuous improvement.
- Support the onboarding, training, and development of Accounts Receivable staff.
- Maintain working relationships across departments.
- Establish and maintain professional relationships with all tenants, with a special emphasis on high-value tenants.
- Resolve tenant queries and escalated disputes promptly and professionally.
- Support tenant retention through proactive account management and service excellence.
- Work closely with Property Managers, Leasing Teams, Finance, Legal, and Executive Management to resolve account matters.
- Continually assess and improve accounts receivable and collection processes.
- Drive automation and workflow enhancements.
- Develop and maintain tenant onboarding, customer master data, and account management procedures.
- Ensure compliance with internal controls, audit requirements, and financial governance standards.
Requirements
- Bachelor's Degree, Diploma and/or work experience in Accounting, Finance, Property Studies, Business Management, or a related field.
- Minimum 3-5 years' experience in credit control, revenue management, accounts receivable, finance, or commercial property finance.
- Minimum 3 years' experience in a supervisory or management role.
- Experience within commercial property management, real estate, or property administration environments is highly advantageous.
- Proven experience managing large debtor books and high-value commercial tenant accounts.
Skills
- Commercial lease administration
- Property management accounting principles
- Credit risk assessment and debt recovery
- Revenue recognition principles
- Municipal recoveries and operating cost recoveries
- Legal debt collection processes
- Advanced Microsoft Excel
- Property Management Systems
- Sage 300 or equivalent financial systems
- Financial reporting and data analysis
- Accounts reconciliation and revenue assurance
- Strong leadership and people management skills
- Analytical and problem-solving abilities
- Attention to detail
- Strong negotiation and conflict resolution skills
- Ability to manage multiple priorities in a fast-paced environment
- Effective written and verbal communication skills
- Financial acumen
- Strong customer service orientation
- Results-driven with a focus on collections and revenue optimisation
- High levels of integrity, accountability, and professionalism
Experience Level
- 3-5 years' experience in credit control, revenue management, accounts receivable, finance or commercial property finance
- 3 years' experience in a supervisory or management role
Education Level
- Bachelor's Degree
- Diploma
About the Company
- SKG Properties specialises in the development, leasing and management of commercial and industrial real estate.
- Joining us means seizing an opportunity to work in a dynamic, industry leading property company in South Africa, where ethics, customer service and teamwork are the foundation of our success.