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About the Role
This service-driven position supports long-term customer relationships by providing excellent customer service over the phone and via email. The Customer Service team acts as the engine room of the business, ensuring seamless end-to-end customer experiences.
Responsibilities
- Deliver high-quality customer service to trade and business customers via phone and email.
- Liaise daily with internal departments such as operations, scheduling, logistics, and sales to resolve enquiries and issues.
- Coordinate information across teams to ensure smooth customer outcomes.
- Build strong customer relationships through clear communication and follow-through.
- Maintain accurate records and customer information.
- Contribute positively to a fast-paced, collaborative team environment.
Requirements
- Own transport required due to limited public transport in the area.
Skills
- Strong communication skills — clear, professional and confident
- A genuinely customer‑first mindset
- A positive attitude and the resilience to handle fast-paced days
- A proactive approach to problem solving
Location
- Erskine Park
Work Type
- Full-time
- Fixed Term
Benefits
- Stable, full-time role with a trusted Australian brand
- Supportive team culture and structured onboarding
- Genuine career development and progression opportunities
- Free on-site parking
- Market leading parental leave program
- Great staff discounts
- Employee benefits
About the Company
- Stramit is one of Australia’s leading manufacturers of steel building products, proudly supporting builders, tradies and distributors across the country.