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About the Role

Take a pivotal role within Versent Modern Run as an Azure Cloud Engineer, supporting and evolving customer environments built on Microsoft Azure. You will be responsible for the health, stability, security, and performance of cloud platforms, ensuring customers receive reliable, high-quality managed services outcomes. You’ll work closely with customers, delivery teams, and partners to troubleshoot issues, optimise environments, and automate operations, playing a key role in driving operational excellence and continuous improvement across Azure estates. This role is ideal for someone who enjoys hands-on cloud engineering, problem-solving in live environments, and building trusted relationships with customers.

Responsibilities

Supporting and operating production Azure environments within a managed services context
Monitoring platform health, availability, security, and performance
Responding to and resolving incidents, problems, and service requests
Implementing automation and Infrastructure-as-Code to improve reliability and efficiency
Working directly with customers to troubleshoot issues and recommend improvements
Applying Azure best practices across security, governance, backup, and cost optimisation
Collaborating with internal teams to deliver consistent, high-quality outcomes aligned to SLAs
Deliver Level 2/3 technical support for Azure IaaS and PaaS, including virtual machines, networking, storage, identity, and monitoring
Troubleshoot and resolve incidents and problems in Azure environments—perform root cause analysis and drive resolution
Execute proactive maintenance (patching, scaling, configuration drift control, backups, monitoring)
Implement and improve automation using PowerShell, Azure CLI, and IaC tooling
Manage change processes, including planned maintenance, upgrades, and security remediations under ITIL/DevOps frameworks
Provide day-to-day operational support for Microsoft Entra ID (Azure AD) across customer tenants, including user/group lifecycle, app registrations, and enterprise applications
Configure, monitor, and troubleshoot Conditional Access policies, balancing security posture with user experience; investigate and remediate sign-in and access issues arising from policy changes
Support hybrid identity operations, including Entra Connect (Azure AD Connect) sync health, password hash sync/pass-through authentication/federation troubleshooting, and directory synchronisation issue resolution
Operate Identity Governance capabilities such as Privileged Identity Management (PIM), access reviews, and entitlement management, and assist customers with governance and compliance reporting
Support Multi-Factor Authentication (MFA) configuration, self-service password reset (SSPR), and authentication method policy changes
Assist with identity security operations, including monitoring Entra ID sign-in and audit logs, responding to identity-related alerts, and escalating suspected compromise per incident response processes
Contribute to least-privilege and RBAC hygiene across Azure subscriptions and Entra roles
Serve as a primary technical contact for assigned customer environments
Communicate technical issues and recommendations clearly to non-technical audiences
Work closely with delivery teams, engineers, and architects to maintain reliable and secure services
Participate in continuous service improvement initiatives; contribute to technical documentation, knowledge bases, and automation libraries
Actively participate in agile ceremonies and support innovation in cloud operations
Ensure compliance with customer security, cost governance, and operational standards
Identify, document, and report risks or incidents per MSP protocols

Requirements

Deliver Level 2/3 technical support for Azure IaaS and PaaS, including virtual machines, networking, storage, identity, and monitoring
Troubleshoot and resolve incidents and problems in Azure environments—perform root cause analysis and drive resolution
Execute proactive maintenance (patching, scaling, configuration drift control, backups, monitoring)
Implement and improve automation using PowerShell, Azure CLI, and IaC tooling
Manage change processes, including planned maintenance, upgrades, and security remediations under ITIL/DevOps frameworks
Provide day-to-day operational support for Microsoft Entra ID (Azure AD) across customer tenants, including user/group lifecycle, app registrations, and enterprise applications
Configure, monitor, and troubleshoot Conditional Access policies, balancing security posture with user experience; investigate and remediate sign-in and access issues arising from policy changes
Support hybrid identity operations, including Entra Connect (Azure AD Connect) sync health, password hash sync/pass-through authentication/federation troubleshooting, and directory synchronisation issue resolution
Operate Identity Governance capabilities such as Privileged Identity Management (PIM), access reviews, and entitlement management, and assist customers with governance and compliance reporting
Support Multi-Factor Authentication (MFA) configuration, self-service password reset (SSPR), and authentication method policy changes
Assist with identity security operations, including monitoring Entra ID sign-in and audit logs, responding to identity-related alerts, and escalating suspected compromise per incident response processes
Contribute to least-privilege and RBAC hygiene across Azure subscriptions and Entra roles
Serve as a primary technical contact for assigned customer environments
Communicate technical issues and recommendations clearly to non-technical audiences
Work closely with delivery teams, engineers, and architects to maintain reliable and secure services
Participate in continuous service improvement initiatives; contribute to technical documentation, knowledge bases, and automation libraries
Actively participate in agile ceremonies and support innovation in cloud operations
Ensure compliance with customer security, cost governance, and operational standards
Identify, document, and report risks or incidents per MSP protocols

Skills

Azure Platform Operations
Azure IaaS
Azure PaaS
Virtual Machines
Networking
Storage
Identity
Monitoring
PowerShell
Azure CLI
Infrastructure-as-Code (IaC)
ITIL
DevOps
Microsoft Entra ID (Azure AD)
User/Group Lifecycle Management
App Registrations
Enterprise Applications
Conditional Access Policies
Hybrid Identity
Entra Connect (Azure AD Connect)
Password Hash Sync
Pass-through Authentication
Federation
Directory Synchronisation
Identity Governance
Privileged Identity Management (PIM)
Access Reviews
Entitlement Management
Multi-Factor Authentication (MFA)
Self-Service Password Reset (SSPR)
Authentication Method Policy
Entra ID Sign-in Logs
Entra ID Audit Logs
Least-Privilege Principles
Role-Based Access Control (RBAC)

Location

Remote

Work Type

Full-time

Experience Level

Mid-level

Benefits

Salary packaging
Purchased leave
Novated leasing options
Wellbeing initiatives
Regular social activities
Reward & recognition programmes

About the Company

We're a diverse team of motivated humans who think outside the box and strive to deliver what others might consider impossible. At Versent we truly care about our people and put real focus on cultivating a culture of learning, collaboration and growth. We provide our teams with the space, trust, and support, to deliver the best work of their careers. To enable this, we have a culture that places a high value on continual feedback, excellence, and invention anchored in customer success.

Equal Opportunity

At Versent, we don't adhere to a one-size-fits-all hiring strategy. We understand that you might not fulfill all the criteria for this position. Our celebration of diverse perspectives isn't just a value, it's a way to gain an edge. If you believe this opportunity is where you can thrive, don't be shy and apply!
If you require any accommodations throughout the interview process, please get in touch with us by emailing careers@versent.com.au.