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About the Role
As a General Manager at 24 Hour Fitness, you will be the driving force behind your club, living our mission, vision, and values to drive membership growth, revenue generation, and operational excellence. You will lead a high-performing team to deliver an exceptional member experience while achieving ambitious sales goals. Your focus will be on driving membership sales, increasing fitness revenue, and growing overall club performance, cultivating a results-oriented culture rooted in accountability and success. Your leadership will foster a motivated team, a welcoming club environment, and a business that consistently exceeds targets.
Responsibilities
- Develop and implement strategies to drive membership sales, fitness, retail, and other revenue streams, exceeding targets.
- Recruit, train, and develop a high-performing team with shared goals and a one-team mindset.
- Provide ongoing support, coaching, and leadership to the team, setting clear objectives, delegating responsibilities, leveraging strengths, and fostering a culture of excellence and accountability.
- Drive strong relationships with members by creating a welcoming, community-focused environment that keeps them engaged, motivated, and committed to achieving their fitness goals.
- Oversee day-to-day club operations, including facility maintenance, equipment upkeep, and cleanliness standards.
- Manage budgets effectively, control expenses, and maximize profitability while adhering to company policies and procedures.
- Implement safety protocols and procedures to ensure the well-being of members and staff, in compliance with health and safety regulations.
- Build relationships within the local community, representing the gym at events, and implementing outreach initiatives to attract new members.
- Develop and execute member retention strategies, such as engagement programs, events, and incentives.
- Promote awareness and compliance with company policies, procedures, and standards, as well as relevant industry regulations.
- Maintain a consistent 9:00 AM--7:00 PM or 10:00 AM--8:00 PM schedule, aligned to peak business hours and club needs.
Requirements
- 3-5+ years of management experience in the broader retail/hospitality/fitness industry, with a proven track record of success.
- 2-4 years of progressive management experience supervising 3-10+ employees in a team environment with measurable employee development and promotion outcomes.
- Ability to inspire and lead teams to implement and deliver on member and team member initiatives through a strong service focus and creating and implementing a consistent and robust service culture.
- Ability to create an outstanding member and team member experience with a high-performance culture through people development, innovation, and collaboration within your team.
- Excellent communication, interpersonal, and customer service skills.
- CPR/AED certification is required within 30 days of hire. The company provides access to an approved training program at no cost to support this requirement. Certification must be maintained throughout employment.
- Personal Training certification from a nationally recognized organization (e.g., NASM, ISSA) is required within 90 days of hire. The company provides access to a certification program at no cost. A degree in Exercise Science, Kinesiology, or a related field may satisfy this requirement in lieu of a certification, subject to qualification and approval.
- Ability to travel up to 10% of the time to attend training sessions and meetings.
Skills
- Sales techniques and strategies
- Fitness community involvement
- Professional associations
- Networking events
- Cognitive ability to learn new tasks
- Maintain focus
- Complete tasks independently
- Make timely decisions
- Effective communication
- Keying and use of telephones, computers, printers, and other electronic devices
- Prolonged standing, walking, and time spent on foot
- Bending, stooping, climbing, reaching
- Lifting and/or moving up to 25 pounds
- Occasionally lifting up to 50 pounds
- Exposure to cleaning chemicals and agents
- Exposure to fitness equipment and moving mechanical parts
- Exposure to loud noise levels
Work Type
- Full-time
Experience Level
- Management experience
Education Level
- Bachelor's degree in Business Administration, Sports Management, Exercise Science, Kinesiology or a related field (Preferred)
Benefits
- Paid time off
- Medical and dental coverage
- 401k with match for qualifying positions
- Free gym membership
- Discounts on products and personal training
- Employee Resource Groups
About the Company
- 24 Hour Fitness creates a healthier, happier world.
Equal Opportunity
- 24 Hour Fitness provides reasonable accommodation to qualified individuals with disabilities to assist them with performing their essential functions unless doing so would cause undue hardship.