Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Customer Service Executive - 12 Month Contract role.
Rezi rewrites your resume against Informa Group Plc.'s job description. Free.
Tailor your resume to this Customer Service Executive - 12 Month Contract role.
Rezi rewrites your resume against Informa Group Plc.'s job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Customer Service Executive - 12 Month Contract posting at Informa Group Plc. — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Customer Service Executive - 12 Month Contract posting at Informa Group Plc. — free, in seconds.
About the Role
This role manages multiple competing priorities on a daily basis which means you will be a fast learner, agile, highly organised and have the ability to work effectively as part of a team to achieve individual, team and departmental objectives.
Responsibilities
- Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate
- Adhere to the duties and deadlines set out by procedures
- Set-up of event information in the registration database
- Accurately processing delegate registrations, payments, cancellation and communicate directly with clients by telephone or email, communicating effectively in a professional and timely manner
- Listen and understand client requests, take ownership of queries and proactively follow through to resolution
- Liaise with internal departments to ensure smooth delegate registration process prior to and upon arrival at events
- Ensure tasks are completed to the agreed standards of quality and within the agreed service levels – follow procedures and checklists
Requirements
- Excellent interpersonal and communication skills - verbal and written
- Exceptional multi-tasking, prioritisation, time management and organisational skills
- Strong attention to detail
- Computer literacy skills including the capacity to effectively use Microsoft Office, specifically Outlook, Word and Excel
- Previous SAP experience (preferable)
- Flexibility and willingness to learn with ability to show initiative
- Previous administration experience would be an advantage
Skills
- Communication skills
- Multi-tasking
- Prioritisation
- Time management
- Organisational skills
- Attention to detail
- Microsoft Office
- Outlook
- Word
- Excel
- SAP
- Initiative
Location
- 24 York Street office
Work Type
- Full-time
- In-person
Experience Level
- Previous administration experience would be an advantage
Benefits
- Freedom & flexibility
- Great community
- Broader impact (volunteer time and charity match funding)
- Career opportunity (bespoke training, learning, mentoring, LinkedIn Learning)
- Time out (annual leave, birthday leave, work from anywhere for up to four weeks)
- ShareMatch scheme
- Strong wellbeing support (EAP, mental health first aiders, health apps)
- Recognition for great work
- Chance to collaborate with teams around the world
About the Company
- Part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.
- Purpose is to connect customers to information and people that help them know more, do more and be more.
- Runs around 800 events each year, creates digital platforms based on engaging news and information content, and operates professional development programmes.
Equal Opportunity
- Informa is an Equal Opportunities Employer.
- Decisions are based on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law.