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About the Role
Provide customer support for users on TransPerfect Interactive platforms, performing User Acceptance Testing (UAT) and acting as a member of the TechOps team.
Responsibilities
- Provide customer support for clients and their users on GlobalLink products.
- Handle Virtual Data Room projects, GL Portal translation projects, and various technology products.
- Provide solutions for Virtual Data Rooms, Translation projects, and various technology products.
- Conduct online/on-site demos prior to project kick-off.
- Manage projects on TransPerfect Interactive applications, including working with client administrators, training end users, and overseeing product upkeep.
- Provide telephone and online support for users of Virtual Data Room, Translation Projects, and various technology products.
- Identify and qualify customer support issues for escalation, enhancement requests, or bug fixes.
- Create demo videos and user guides.
- Perform User Acceptance Testing (UAT) of application new features and functions.
- Work as part of a global support team with international colleagues.
- Complete other tasks as assigned by management.
Requirements
- Minimum Bachelor’s Degree from a 4-year college or university.
- Experience in customer service.
- Superior written and spoken communication skills in English.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Experience with Adobe applications including Acrobat Professional, Reader and Distiller.
- Proficient with Windows Operating systems XP and higher.
- Ability to multitask in a fast-paced environment.
- Ability to work well with people from diverse backgrounds and cultures.
- Ability to build relationships with clients and co-workers.
- Ability to work independently and as part of a team.
- Ability to take active measures to solve problems.
- Commitment to a high level of service.
- Additional language skills (Chinese, Korean, or Japanese) are a plus.
Skills
- Customer Support
- User Acceptance Testing (UAT)
- Virtual Data Room management
- Translation project management
- Technology product support
- Client relationship management
- Technical support
- Microsoft Office Suite
- Adobe applications
- Windows Operating Systems
Location
- Nishi-Shinjuku, Tokyo, Japan
Work Type
- Fixed-term contract (first year)
- Possibility of permanent position
- Full-time
Experience Level
- Entry-level to Mid-level
Education Level
- Bachelor's Degree
Salary/Compensations
- 4.0M JPY + Performance-based bonus
Benefits
- Full social insurance coverage
- Transportation allowance (up to JPY 30,000 per month)
- Comp day for weekend or holiday coverage
- Paid leave (15 days in the first year)
- Birthday leave
- Bereavement leave
- Childcare leave
- Sick leave
- Annual health check-up
- Free drinks and snacks
- Fresh fruit provided twice a month
- Annual volunteer hiking event
- Seasonal employee engagement events
About the Company
- TransPerfect is a leading provider of legal, business, and technology solutions for global enterprises.