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About the Role
This is a senior, builder-first Customer Success role focused on designing and building an automated system for the customer success function. The role is measured on organization-level net revenue retention and requires a blend of sophisticated system building and clear communication skills.
Responsibilities
- Design and build automated workflows, campaigns, and systems for customer success.
- Own customer success tooling and processes end-to-end.
- Drive organization-level net revenue retention through built systems.
- Support onboarding, renewals, and professional development for school customers.
- Translate customer feedback and product usage into automated actions.
- Collaborate with the customer success team and provide feedback to product.
Requirements
- 2+ years of experience, including hands-on experience building automations, workflows, or internal systems.
- Working knowledge of customer success operations (onboarding, renewals, customer lifecycle).
- Experience at an early-stage startup; founding or early customer success hire experience is strongly preferred.
- Strong presentation and communication skills, adaptable to educators.
- A builder's mindset with a drive to automate manual work.
- Comfort owning a function and being measured on its results.
- A technical or computer science background is helpful but not required.
Skills
- Automation
- Workflow design
- System building
- Customer success operations
- Communication
- Presentation
Location
- New York, NY
Work Type
- Hybrid
Experience Level
- Senior
Salary/Compensations
- $140K-$160K base
- $160K-$180K OTE
About the Company
- Venture-backed education technology company bringing AI into K-12 classrooms.
- Unique technical founding team among AI-native companies in their category.
- Aims to replace incumbent learning management systems lacking innovation.
- Serves several hundred school accounts and is expanding.
- Industry: Education technology