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About the Role
This role unblocks the fastest-growing part of the business by owning how every customer's outbound is sold, including angles, scripts, coaching, and creating a repeatable system. The mandate is broad, focusing on building an AI-supported coaching system to scale quality faster than headcount.
Responsibilities
- Develop and test cold calling angles for new customers, iterating toward effectiveness.
- Coach an international team of representatives on cold calling fundamentals, script refinement, and objection handling.
- Run group coaching sessions, such as morning call reviews.
- Assist in hiring and onboarding new representatives as the team scales.
- Build AI-supported systems for repeatable coaching and quality control.
- Participate in customer onboarding calls to define the outbound approach.
- Hand off ongoing account management to other team members.
Requirements
- Hands-on cold calling experience with the ability to coach others.
- Prior coaching or leadership experience (formal management, lead SDR/BDR, or informal mentoring).
- Genuine interest in AI and working in a fast-moving startup environment.
- Comfort operating in an intense, high-change environment with ambiguous problems.
- Ability to work onsite in New York City five days per week.
Location
- New York City
Work Type
- Onsite
- Full-time
Salary/Compensations
- ~$180K OTE (70/30 base/variable)
About the Company
- Venture-backed startup building a prospecting database for companies selling to local businesses.
- Recently launched a second product line: a managed outbound calling service.
- The core team consists of 25 people serving 150 customers.
- Longer-term ambition is an AI-powered marketplace for sales representative training.