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About the Role
As a Runner at Soho House, your role is to consistently deliver an exceptional experience to our members. You will connect with people through natural hospitality and charm, while working in an environment where you can grow, enjoy, and create value. Your main responsibility is to support the waiting staff and enhance the overall member experience. You will deliver food from the kitchen and drinks from the bar to tables in a timely manner, acting as a key link between the kitchen/bar and the floor. You will also assist with table preparation to ensure smooth service.
Responsibilities
- Deliver food and drinks promptly from the kitchen and bar to members’ tables
- Maintain a clean and well-organised working environment at all times
- Support service delivery and organisation within your assigned section
- Build relationships with members and provide personalised service
- Polish cutlery and ensure it is always ready for use
- Prepare table items in advance, such as lemon wraps, condiments, and butter
- Assist with opening and closing duties, including station setup and breakdown
- Attend front-of-house and back-of-house meetings to stay informed about menu changes, specials, and tastings
- Reset tables after members leave and prepare for the next guests
- Deliver service with high standards of hospitality and professionalism, escalating issues to the Floor Manager when necessary
- Respond appropriately to matters related to safety, security, satisfaction, and well-being
- Provide appropriate service to VIP and PWK guests, ensuring privacy and confidentiality at all times
- Support the team flexibly as needed
Requirements
- Experience in a fast-paced, high-standard environment, or a strong motivation and aptitude to deliver exceptional service
- Reliable, friendly, and able to contribute to the team’s success
Skills
- A passion for food, drinks, and hospitality
- Strong attention to detail
- Excellent customer service skills
- Thoughtful and empathetic communication skills
- Strong organisational skills and reliability
- Ability to accept feedback and use it to improve member satisfaction
- Ability to multitask and work efficiently in a fast-paced environment
- Ability to understand and follow both written and verbal instructions