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About the Role

HCS is seeking experienced, professional, and detail-oriented HHA schedulers, with a preference for bilingual candidates fluent in Spanish, Russian, or Chinese.

Responsibilities

Supervise field staff, including schedule management, to minimize unscheduled shifts, limit/prevent overtime, and ensure timely admission of referrals.
Directly manage and oversee the coordination of new admissions to ensure timely referral-to-admission conversion.
Keep operational leaders and sales employees informed on all activities impacting admission.
Receive, investigate, and resolve client complaints related to scheduling.
Communicate recruiting needs to the Recruiting Department and participate in recruitment, hiring, and orientation activities.
Ensure all field employees receive progressive disciplinary action for non-clinical performance issues as necessary.
Coordinate caregiver/nurse schedules to promote consistency for clients, minimize overtime, limit incentives, and implement cost controls within budget.
Manage/oversee mass communication with regional field employees to engage them and communicate pertinent information.
Ensure effective and efficient communication between the Care Coordination department and service location leadership, clinical leadership, and recruiting.
Coordinate and collaborate with the clinical team to ensure staffing assignments are optimized for patient care delivery.
May be required to work a flexible schedule, including nights and weekends, to resolve escalated scheduling issues.
Perform other duties as assigned.

Requirements

Minimum 3 years of progressive homecare or health care experience including staffing, employee relations, and recruitment.
Strong written and oral communication skills.
Ability to work with a wide range of constituencies in a diverse environment.
Skilled at coaching employees at all levels within the organization.
Excellent computer skills, including ability to operate in an EMR, send/receive email communications, and review/analyze spreadsheet data.
Excellent coaching and interpersonal skills with the ability to build trust and establish and maintain effective working relationships.
Must be a team-player.
Must have the ability to motivate and develop staff.
Ability to handle confidential documents and sensitive information professionally.
Ability to work effectively in a fast-paced work setting using technology-based programs and platforms.
Ability to perform simple accounting procedures.
Ability to maintain an effective recordkeeping system.
Experience serving as a mediator and recommending and applying interventions to resolve employee disagreements, conflicts, or misunderstandings.
Skilled at investigating and resolving employee/client relations issues.
Ability to handle multiple projects, changing priorities, and frequent heavy workloads.
Exemplary organizational and time management skills.
Bilingual candidates encouraged.

Skills

Scheduling
Staffing
Employee Relations
Recruitment
Written Communication
Oral Communication
Coaching
Computer Skills
EMR Operation
Email Communication
Spreadsheet Data Analysis
Interpersonal Skills
Teamwork
Motivation
Staff Development
Confidentiality
Mediation
Conflict Resolution
Investigation
Organizational Skills
Time Management

Work Type

Flexible schedule
Nights
Weekends

Experience Level

Minimum 3 years of progressive homecare or health care experience

Salary/Compensations

$20-26/HR

Benefits

Health, Dental, Vision
401k + Company match
Paid Holidays
PTO Package
Paid Orientation
Employee Referral Program

Equal Opportunity

We are an equal opportunity employer.
We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under federal, state, or local law.
Reasonable accommodations available per ADA and applicable state laws.