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About the Role
The End-User Computing Engineer is responsible for supporting, enhancing, and securing the Bank's End-User Computing (EUC) environment. This role serves as a technical resource for the implementation, management, optimization, and troubleshooting of enterprise desktop technologies, virtual desktop infrastructure, endpoint management platforms, and related end-user services. The position focuses on ensuring the availability, scalability, and security of the Bank's endpoint computing environment through proactive administration, automation, and continuous improvement.
Responsibilities
- Monitor and maintain enterprise EUC services to ensure acceptable levels of performance, reliability, and availability.
- Perform advanced troubleshooting, problem resolution, and preventative maintenance for desktop, endpoint, and virtual desktop technologies.
- Provide third-tier technical support and technical guidance to Customer Support and other IT teams.
- Administer and support desktop operating systems, endpoint management platforms, mobile devices, and related technologies.
- Enhance system security through endpoint hardening, vulnerability remediation, configuration management, and security-focused engineering practices.
- Develop, maintain, and improve technical documentation, standards, procedures, and operational support materials.
- Create and maintain automation solutions and scripts that improve efficiency, reduce manual effort, and optimize operational processes.
- Manage assigned EUC systems and services, ensuring consistent performance, support, maintenance, and lifecycle management.
- Track work requests, operational activities, incidents, and project tasks through the Bank's IT service management processes.
- Communicate infrastructure updates, maintenance activities, and technology changes to management, support teams, and end users as appropriate.
- Support operating system and application deployment, patching, packaging, and update management activities.
- Collaborate with Information Security, Infrastructure Services, and application teams to support technology initiatives, compliance requirements, and continuous improvement efforts.
- Participate in the evaluation, testing, and implementation of new technologies that improve the employee computing experience and support the Bank's strategic objectives.
Requirements
- Experience supporting enterprise end-user computing environments.
- Experience in a collaborative, customer-focused technology organization dedicated to continuous improvement and operational excellence.
- Combination of endpoint engineering, systems administration, automation, troubleshooting, and customer service expertise.
- Three (3) or more years of experience as a Systems Administrator, Systems Engineer, End-User Computing Engineer, or similar technology role.
- Equivalent combinations of education, certifications, and experience may be considered.
- Experience administering enterprise Windows environments, desktop platforms, and endpoint management solutions.
- Strong troubleshooting, root cause analysis, and problem-solving skills with the ability to resolve complex technical issues.
- Experience supporting desktop operating systems, mobile devices, endpoint security, and end-user productivity tools.
- Strong verbal and written communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
- Ability to manage multiple priorities while maintaining a high level of service, accuracy, and attention to detail.
- Demonstrated ability to work independently while effectively collaborating across cross-functional technology teams.
- Commitment to operational excellence, continuous learning, and delivering high-quality technical support and engineering solutions.
Skills
- Microsoft
- Omnissa
- VMware
- PowerShell scripting
- Virtual Desktop Infrastructure (VDI)
- Omnissa Horizon
- VMware Horizon
- Azure Virtual Desktop
- Infrastructure as Code (IaC)
- CI/CD pipelines
- Automated platform management
- Endpoint security technologies
- Vulnerability management
- Remediation programs
- Windows 11
- Microsoft 365 applications
- Modern workplace technologies
- Windows Autopilot
- Device provisioning
- Modern desktop deployment methodologies
- Cloud-based computing environments
- Microsoft Azure
- Digital Employee Experience (DEX) monitoring solutions
- ControlUp
- Collaboration and conferencing technologies
- Microsoft Teams Rooms
- Cisco Webex
Location
- Austin, Texas
Work Type
- Onsite
Experience Level
- 3+ years
Education Level
- Associate's degree or technical school certification or equivalent technical experience
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field (preferred)
Benefits
- Competitive salary
- Comprehensive, affordable, and competitive benefit options focused on health and wellness, financial security, and work-life balance
- Flexible health-and-wellness benefits, including medical insurance, prescription drug coverage, dental insurance, vision care, flexible spending accounts, and more
- 401(k) plan with immediate vesting of a generous employer match and additional employer contribution
- Long-term disability and life insurance
- Vacation leave, sick leave, and paid holidays
- Fertility benefit and parental leave plan
- Up to two days per year to volunteer in local community organizations, services, or events
- Ongoing professional-development opportunities
- Generous tuition-reimbursement program
- Physical fitness incentive plan
- Employer matching gifts program
About the Company
- Farm Credit Bank of Texas is a $42.2 billion wholesale bank that has been financing agriculture and rural America for over 100 years.
- Headquartered in Austin, Texas, we provide funding and services to rural lending associations in five states, and we are active in the nation's capital markets.
- Farm Credit Bank of Texas plays a critical role in supporting the businesses that make it possible for America to maintain access to an affordable and safe food supply.
- We seek out top talent in their fields, whether it be technology, finance, accounting, credit, human resources, or other administrative functions, and welcome you to join us in our mission to feed the world.
Equal Opportunity
- A/EOE/M/F/D/V