Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Intake Clerk - Home Care role.

Rezi rewrites your resume against Valence Care - HCS - Girling NY - Extended Home Care - A&J Staffing - A Better Life - Direct Care's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Intake Clerk - Home Care posting at Valence Care - HCS - Girling NY - Extended Home Care - A&J Staffing - A Better Life - Direct Care — free, in seconds.

About the Role

The Home Care Intake Clerk provides administrative and clerical support throughout the home care intake and referral process. This position is responsible for receiving and processing new patient referrals, accurately entering and verifying patient information, reviewing documentation for completeness, and ensuring referral information is routed to the appropriate teams in a timely manner. The Intake Clerk works closely with hospitals, physicians, patients, families, healthcare facilities, and internal departments to obtain required information and maintain accurate and up-to-date patient records within the agency’s Electronic Medical Record (EMR/EHR) system. The ideal candidate is highly organized, detail-oriented, and comfortable working in a fast-paced healthcare environment while handling confidential patient information.

Responsibilities

Receive and process new patient referrals from hospitals, physicians, patients, families, and other healthcare facilities.
Accurately enter patient demographics, referral information, insurance information, and other required data into the agency’s EMR/EHR system.
Review incoming referral documentation to ensure all required information and supporting documents are complete and accurate.
Follow up with hospitals, physician offices, healthcare facilities, patients, or other referral sources when information or documentation is missing.
Process referrals and route patient information to the appropriate internal teams, clinical staff, or designated MKs for review and next steps.
Assist with insurance verification and authorization processes as required.
Maintain accurate, organized, and up-to-date electronic patient records throughout the intake process.
Coordinate telephone calls and communications related to new referrals and pending admissions.
Support the coordination of initial home visits and start-of-care activities by ensuring the appropriate teams receive complete referral information in a timely manner.
Communicate professionally with patients, families, referral sources, and internal departments regarding the status of referrals and required documentation.
Document referral activity, communications, follow-ups, and updates accurately within the EMR/EHR system.
Monitor pending referrals and follow up as necessary to prevent delays in processing or patient admission.
Maintain confidentiality of patient information and comply with HIPAA, agency policies, and applicable healthcare regulations.
Perform quality checks of intake documentation and patient files to ensure accuracy, completeness, and proper recordkeeping.
Assist with maintaining and improving intake workflows, policies, and procedures to support efficient service delivery.
Perform additional clerical and administrative duties as assigned.

Requirements

High school diploma or equivalent required; associate degree or additional healthcare administration training preferred.
Previous administrative, clerical, intake, customer service, or healthcare experience preferred.
Home care, home health, hospital, physician office, or other healthcare experience is strongly preferred.
Experience working with EMR/EHR systems and healthcare-related data entry preferred.
Familiarity with medical terminology, insurance verification, referrals, and authorization processes is a plus.
Strong computer and data-entry skills with a high level of accuracy.
Excellent organizational and time-management skills with the ability to manage multiple referrals and priorities.
Strong verbal and written communication skills.
Ability to communicate professionally with hospitals, physician offices, patients, families, and internal healthcare teams.
Strong attention to detail and ability to identify missing or incomplete documentation.
Ability to work effectively in a fast-paced, deadline-driven environment.
Ability to maintain confidentiality and appropriately handle protected health information (PHI).

Skills

Attention to Detail
Organization and Recordkeeping
Data Entry Accuracy
Customer Service
Professional Communication
Time Management
Follow-Up and Coordination
Team Collaboration
Confidentiality and HIPAA Compliance
Ability to Prioritize Multiple Referrals

Education Level

High school diploma or equivalent required
Associate degree or additional healthcare administration training preferred

Salary/Compensations

$24 - $25/hr

About the Company

Valence Care family of home healthcare agencies

Equal Opportunity

We are an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under federal, state, or local law. Reasonable accommodation is available per ADA and applicable state laws.