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Investigate product quality of Ads/Commerce products and provide technical resolution to customers and sales teams.

Lead end-to-end investigation of complex, high-impact, and cross-product customer issues related to Ads, Commerce, and Creator products.
Perform advanced data analysis, log interpretation, and systems-level debugging to identify root causes and systemic patterns.
Troubleshoot complex technical issues involving Meta Advertising & Business technologies and ecosystem (e.g., Graph API, Ads Manager, Conversions API, Meta SDK, Meta Pixel).
Maintain expert-level understanding of Meta's product architecture, advertising technologies, data pipelines, and service interdependencies.
Own and manage the highest-severity escalations, including executive and Tier A+ advertiser issues.
Partner with Engineering and Product leadership to drive resolution of critical issues, escalate potential bugs, and influence product roadmap decisions.
Conduct trend analysis and proactively identify emerging issues, recommending preventive actions.
Provide consultative guidance to clients and partners on best practices and bespoke advertising setups.
Partner closely with Meta's sales teams and Tier A+ advertisers to resolve client issues, prioritize, and build market or vertical plans for technical services.
Translate complex technical concepts and solutions to non-technical audiences.
Autonomously manage and prioritize a portfolio of high-value client escalations.

2+ years of experience in the Digital Advertising and/or Technology industries.
Experience managing a multi-million dollar book of business, able to autonomously prioritize, and communicate effectively with sales and clients.
Experience with technical troubleshooting of Meta Advertising & Business technologies and ecosystem (e.g., Graph API, Ads Manager, Conversions API, Meta SDK, Meta Pixel).
Customer-facing experience translating technical concepts and solutions to non-technical audiences.
Experience working with web technologies including HTML, CSS, JavaScript, and HTTP.
Experience working with SQL and RESTful APIs.
Familiarity with using AI tools to enhance productivity and quality in day-to-day work.

Bachelor's degree in Computer Science, Engineering, Marketing, or related degree

Triage Specialist at Mackin Talent

Triage Specialist