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About the Role
Provides instruction and assistance to Rider Education students and assists them in becoming ARG Bike Owners within a fun, high-energy dealership environment.
Responsibilities
- Deliver Motorcycle Ohio Rider Education/HDRA sponsored training.
- Report and maintain incident records for classes and students.
- Report any maintenance issues promptly.
- Maintain continuing education and certification requirements.
- Ensure accuracy and completeness of all training records.
- Maintain working knowledge of the student registration process.
- Act as a liaison to the State and MORE.
- Keep management informed of sales leads, market trends, pricing, and product offerings.
- Monitor and ensure compliance with safety regulations.
- Partner with staff to ensure a total team approach to operations and quality assurance.
- Mentor and assist in the training of new Rider Coaches.
- Possess understanding of adult learning theory, brain-based learning, and their practical applications.
- Possess product knowledge and act as a contact in the sales process.
- Support the Rider’s Education Team, Reception Department, and all other departments as needed.
- Relay new information on prospects to Reception for CRM entry.
- Work with Sales Management to set up VIP introductions and maintain CRM.
- Work with dealership departments during dealership tours.
Requirements
- Current certifications by Harley-Davidson Motor Company (Harley-Davidson Riding Academy) and Motorcycle Ohio Rider Education Safety Foundation.
- Knowledge and experience with Sales of Harley-Davidson motorcycles, and/or motor vehicles sold by a dealership.
- CPR and First Aid Certified.
- Current motorcycle license.
- Own or operate a motorcycle on a regular and frequent basis.
- Ability to remain composed in crisis situations.
- Flexibility in scheduling to meet the needs of the business unit.
- Able to meet MORE/HDRA & State Codes of Ethics.
- Maintain state motorcycle endorsement, clean driving record and current MORE Rider Coach Certification.
Skills
- Rider Education Instruction
- Customer Acquisition
- Customer Recruitment
- Customer Training
- Customer Integration
- Sales Process
- CRM Management
- Adult Learning Theory
- Brain-Based Learning
- Product Knowledge
- Communication
Location
- London, KY
Work Type
- Part Time
- Contract
Salary/Compensations
- $300-$525 per class
Benefits
- Employee discounts on motorcycles, merchandise and parts.
About the Company
- American Road Group is seeking a Rider Education Coach at Wildcat Harley-Davidson.