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About the Role

Microsoft Advertising is seeking a Service Engineering Manager to lead a team of Service and Automation Engineers. This role involves providing advanced technical support, building scalable engineering solutions, and improving customer outcomes, service reliability, and operational efficiency for advertising experiences on Microsoft Advertising and partner publisher sites. The position combines people leadership, service engineering, and technical strategy, requiring strong partnerships across various business teams to connect customer needs with engineering priorities.

Responsibilities

Lead, coach, and develop a team of Service and Automation Engineers, setting clear priorities and fostering an inclusive environment.
Provide technical direction for the design and delivery of scalable, secure, and reliable services, automation, and engineering solutions using technologies like C#, .NET, and Microsoft Azure.
Own service health and operational performance, ensuring the team has the necessary processes, tools, and technical readiness.
Build partnerships across Product, Engineering, Support, Sales, and business teams to align on trade-offs and deliver end-to-end solutions.
Advocate for customers by using feedback and service data to influence product and engineering investment.
Translate operational needs into prioritized engineering work and product improvements by collaborating with Support and Operations teams.
Guide incident management and prevention, including root-cause analysis and implementing corrective actions.
Drive automation, diagnostics, and self-service capabilities to improve reliability and reduce manual effort.
Provide direction for the development and adoption of AI-powered capabilities, ensuring evaluation, security, safety, and monitoring.
Use data to guide investment decisions and measure the impact of engineering improvements.
Promote high engineering standards across quality, reliability, security, privacy, and responsible engineering.
Safeguard advertiser ROI, user safety, and detect fraudulent practices by guiding the use of advertiser, publisher, campaign, and domain signals.
Manage suppliers by setting expectations, monitoring performance, and addressing gaps.

Requirements

Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR equivalent experience.
People management and/or technical leadership experience.
Experience in customer service, technical support, live-site operations or operational excellence.
Experience leading teams through ambiguous, cross-functional technical work and taking ownership of complex problems.
Working knowledge of software engineering and automation, including experience with one or more languages such as Python, C# or JavaScript, or equivalent scripting and development experience.
Experience leading a software engineering, service engineering, site reliability or automation team in a production environment.
Knowledge of digital advertising technologies and industry trends across search, display, native or video advertising.
Experience partnering with Sales, Client Services, Support, Legal, Marketing, Security, Product and Engineering teams.
Understanding of the software development lifecycle, agile delivery practices, technical design reviews, source control, testing, deployment and ongoing service ownership.
Demonstrated experience in an engineering management role, including leading, coaching, and scaling engineering teams responsible for delivering high‑quality, reliable software.
Proven ability to lead multi‑team initiatives, operate effectively in ambiguous problem spaces, and influence outcomes across organizational boundaries.
Demonstrated track record of developing engineers and leaders, and of fostering inclusive, high‑performing engineering cultures focused on quality, ownership, and continuous improvement.
Experience applying automation, AI or Copilot capabilities to operational workflows, with attention to evaluation, adoption, measurement, security and responsible use.
Solid written and verbal communication skills, including the ability to explain technical issues, customer impact, risk and trade-offs to technical and non-technical stakeholders.

Skills

C#
Python
JavaScript
.NET
Microsoft Azure
Software Engineering
Service Engineering
Automation
AI
Copilot
Digital Advertising Technologies
Agile Delivery Practices
Technical Design Reviews
Source Control
Testing
Deployment
Incident Management
Responsible AI

Location

United Kingdom

Work Type

Hybrid

Experience Level

Manager

Education Level

Bachelor's Degree
Master's Degree

Salary/Compensations

£ 74,700.00 - £ 122,600.00 per year

Benefits

Certain roles may be eligible for benefits and other compensation.

About the Company

Microsoft Advertising is the destination for experienced, collaborative and passionate digital advertising professionals seeking a rewarding career.
We offer a compelling portfolio of advertising products, innovative solutions and the opportunity to work with talented people across the digital advertising industry.
Microsoft’s mission is to empower every person and every organisation on the planet to achieve more.
As employees, we come together with a growth mindset, innovate to empower others and collaborate to realise our shared goals.
Each day, we build on our values of respect, integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Equal Opportunity

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.