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About the Role
This is the company's first dedicated account management hire and a founding role in a brand-new function. You will build the account management function from scratch, including account-health tracking, proactive check-ins, quarterly business reviews, renewals and expansion, and the necessary dashboards and tooling. The role is customer-success oriented but builder-first, and its scope can grow with the company.
Responsibilities
- Own proactive outreach, check-ins and relationship health across the company's law-firm customers
- Build the account-tracking system and dashboards from scratch, using the company's BI tooling and AI tools to connect data sources
- Run quarterly business reviews and lead renewal and expansion conversations
- Resolve a share of customer support tickets directly, drawing on deep working knowledge of the product
- Write the playbooks and processes for the account management function
- Handle skeptical or demanding stakeholders with poise, clarity and empathy
- Bring customer feedback back to the product and engineering team
Requirements
- 2-5 years of experience in consulting, investment banking, product or operations at a financial or technology company, or an early-stage startup
- A track record of building systems to manage large volumes of people, information or process
- Strong with tools: comfortable building dashboards and connecting systems; experience with AI tools is a plus
- Technical aptitude to learn a complex product deeply and troubleshoot customer issues
- Clear, confident communicator with demanding professional-services customers; comfortable negotiating renewals
- Some account management or customer success experience is welcome but not required
- Able to work onsite in New York City Monday through Friday
Skills
- BI tooling
- AI tools
- Dashboard building
- System integration
- Negotiation
Location
- New York, NY
Work Type
- Onsite
- Monday-Friday
Experience Level
- 2-5 years
Salary/Compensations
- $104K-$144K base
- $130K-$180K OTE
About the Company
- Seed-funded legal technology company building time-tracking software for law firms.
- Product automatically captures billable activity, drafts time entries, and pushes them into the firm's billing system.
- Saves attorneys roughly an hour a week of administrative work and surfaces meaningfully more billable time than manual tracking.
- In market for more than two years, win the vast majority of their pilots, have never lost a customer, and have grown revenue sixfold since their raise.
- Team of about 14 works in person in downtown Manhattan, with go-to-market and engineering side by side.