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About the Role
Solutions Engineers are the technical subject matter experts responsible for supporting clientele through ThreatLocker’s product lifecycle, from lead generation to post-sales technical support.
Responsibilities
- Support the Sales department in lead and product demonstration calls.
- Manage the post-sales cycle by providing technical support to clients through audit reviews.
- Serve as a technical expert, providing detailed specifications for proposed solutions, including time and scope.
- Assist other department engineers in creating and demonstrating practical solutions.
- Analyze current technologies to identify and mitigate potential gaps in processes and cycles.
- Document and monitor requirements for proposed updates related to customer experience.
- Work alongside sales teams to monitor initiative progress and implementation.
- Account for potential project challenges and proactively manage them.
- Create and deploy product training webinars.
- Attend conferences, trade shows, and knowledge sessions as a brand ambassador and presenter.
Requirements
- Minimum of five years of professional experience in IT solutions.
- Experience within the cybersecurity industry is preferred.
- Understanding of best practices regarding system security measures.
- Advanced understanding of business analysis techniques and processes.
- Understanding of the sales cycle.
- Excellent verbal and written communication skills.
- Must pass a background check and drug/substance screening.
- Must pass randomized drug and substance testing approximately every 60 days.
Skills
- Cybersecurity
- IT Solutions
- System Security
- Business Analysis
- Sales Cycle Management
- Technical Support
- Product Demonstrations
- Webinar Creation
- Brand Ambassadorship
- Presentation Skills
Location
- Orlando, Florida
- Dublin
- Dubai
- Brisbane
Work Type
- Onsite
- Travel may be required
Experience Level
- Minimum of five years of professional experience
About the Company
- ThreatLocker® is a global cybersecurity leader that stops cyberattacks before they happen.
- The company’s Zero Trust Platform prevents breaches by allowing only explicitly trusted software and activity across endpoints, networks, and cloud systems.
- The platform is built to deploy quickly and scale across complex environments, reducing operational overhead while keeping business running uninterrupted.
- Headquartered in Orlando, Florida, with offices in Dublin, Dubai, and Brisbane, ThreatLocker protects over 70,000 organizations worldwide.