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About the Role

Spring Health is seeking a Principal Product Manager, Provider Platform to define and build the next generation of the company's provider experience. This role reports to the VP, Care Innovation and is crucial for advancing Spring Health's mission of eliminating barriers to mental health.

Responsibilities

Define the product vision, strategy, and roadmap for Spring Health’s provider platform.
Develop a deep understanding of the needs of providers across different care-delivery, practice, and caseload models.
Create a flexible provider experience supporting clinical care, practice management, referrals, scheduling, documentation, billing, and payments.
Identify opportunities to simplify fragmented workflows and create a more cohesive experience across the provider journey.
Lead the evolution of mature products and platform capabilities while maintaining reliability, provider trust, and continuity of care.
Partner with provider operations, network, clinical, finance, and commercial leaders to connect product decisions to provider satisfaction, engagement, growth, and business performance.
Lead cross-functional teams spanning design, engineering, data, operations, clinical, and go-to-market functions.
Establish a thoughtful approach to product adoption and change management across a large, diverse provider network.
Use provider research, behavioral data, competitive intelligence, and financial analysis to identify unmet needs and make clear investment tradeoffs.
Define and measure success across provider retention, platform engagement, administrative efficiency, payment experience, caseload growth, and care continuity.
Communicate product strategy, sequencing, risks, and tradeoffs clearly to senior executives and cross-functional stakeholders.

Requirements

10+ years of product management experience, including ownership of complex, strategically important platform products.
Proven track record of setting product strategy and delivering across zero-to-one development, platform evolution, or large-scale product transformation.
Experience building products for professional users whose workflows, trust, and economic outcomes are critical to the business.
Strong commercial and financial judgment, with the ability to connect product decisions to customer value, retention, growth, and operational performance.
Technical fluency and experience partnering closely with engineering on platform architecture, integrations, data models, and sequencing decisions.
Rigorous approach to discovery and measurement combining qualitative research, behavioral data, competitive intelligence, and financial analysis.
Demonstrated success leading through ambiguity, making difficult tradeoffs, and driving execution across multiple teams and functions.
Exceptional communication and negotiation skills, with the ability to clearly articulate product strategy and tradeoffs to senior leadership.
Experience introducing significant product or workflow changes while maintaining user trust, platform reliability, and business continuity.
Experience in healthcare, digital health, fintech, or another regulated and operationally complex industry is strongly preferred.
Experience with clinician-facing products, insurance workflows, or revenue-cycle management is a meaningful advantage.

Skills

Product Vision
Product Strategy
Roadmap Development
Provider Needs Analysis
Workflow Simplification
Cross-functional Leadership
Product Adoption
Change Management
Data Analysis
Financial Analysis
Communication
Negotiation
Platform Architecture
Integrations
Data Modeling
Sequencing Decisions
Qualitative Research
Behavioral Data Analysis
Competitive Intelligence

Location

New York City, NY
San Francisco, CA

Work Type

Hybrid
Full-time

Experience Level

Principal
10+ years of product management experience

Benefits

Health, Dental, Vision benefits start on your first day.
Access to One Medical accounts.
HSA and FSA plans available, with Spring contributing up to $1K for HSAs.
Employer sponsored 401(k) match of up to 2%.
Yearly allotment of no cost visits to Spring Health network providers for you and your dependents.
Competitive paid time off policies (vacation, sick leave, company holidays).
Parental leave: 18 weeks for birthing parents, 16 weeks for non-birthing parents (at 6 months tenure).
Access to Noom, a weight management program.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub for fitness, mindfulness, nutrition, and sleep.
Access to BrightHorizons for sponsored child care, back-up care, and elder care.
Up to $1,000 Professional Development Reimbursement annually.
$200 per year donation matching.

About the Company

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health.
We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.
Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care.
Outcomes independently validated by JAMA Network Open and the Validation Institute.
Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.
As an AI-native company, we believe technology should expand the reach, quality, and humanity of care.
Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

Equal Opportunity

Spring Health is committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive.
We encourage you to apply even if you do not meet every qualification.
Spring Health is proud to be an equal opportunity employer.
We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic.
We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements.
Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans.