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About the Role
Spring Health is seeking a customer-centric and detail-oriented Data Analyst II to join the Customer Reporting team. This role will deliver custom and standard reporting to demonstrate Spring Health's impact to customers, collaborating with Customer Success and Subject Matter Experts to refine storytelling and data artifacts. The position supports ad hoc requests and dashboard development.
Responsibilities
- Delivering analyses and dashboards to customers and internal stakeholders to tell compelling stories about Spring Health’s impact.
- Diving into different data sources, building expertise, and developing creative solutions based on stakeholder needs.
- Developing a deep understanding of products and how their impact is communicated to customers.
- Collaborating with Product to evolve customer data stories and expand standard reporting.
- Surfacing opportunities to automate and scale commonly requested reports and data sets.
- Becoming an expert with the data stack including Snowflake, Looker, dbt, and Hex.
Requirements
- Strong SQL skills for querying data across multiple sources.
- 3+ years of experience with data, data visualization, and dashboarding tools (e.g., Looker, PowerBI, Tableau).
- Strong analytical skills and attention to detail.
- Focus on delivering high-impact value to stakeholders.
- Exceptional communication skills, including explaining technical concepts to non-technical audiences.
- Humble, highly motivated, and able to thrive in fast-paced environments.
- Passion for navigating ambiguous problem areas and learning new approaches.
- Ability to travel periodically (<25%).
- Passion for changing mental health care and alignment with Spring Health's mission.
Skills
- SQL
- Data Visualization
- Dashboarding
- Looker
- PowerBI
- Tableau
- Snowflake
- dbt
- Hex
- R (nice to have)
Location
- San Francisco, CA
- Remote (hybrid)
Work Type
- Hybrid
- Full-time
Experience Level
- 3+ years of working experience
Benefits
- Health, Dental, Vision benefits starting on day one.
- Access to One Medical accounts.
- HSA and FSA plans available, with up to $1K Spring contribution for HSAs.
- Employer-sponsored 401(k) match of up to 2%.
- Yearly allotment of no-cost visits to Spring Health network providers for employee and dependents.
- Competitive paid time off policies (vacation, sick leave, company holidays).
- Parental leave: 18 weeks for birthing parents, 16 weeks for non-birthing parents (at 6 months tenure).
- Access to Noom weight management program.
- Access to fertility care support through Carrot, with $4,000 reimbursement for related expenses.
- Access to Wellhub for fitness, mindfulness, nutrition, and sleep.
- Access to BrightHorizons for sponsored child care, back-up care, and elder care.
- Up to $1,000 Professional Development Reimbursement annually.
- $200 per year donation matching.
About the Company
- Spring Health is a global mental health company dedicated to eliminating every barrier to mental health.
- They are building a world where mental health support is simple, personal, and integrated into life.
- Their AI-native platform delivers personalized support across various care modalities.
- Outcomes are independently validated by JAMA Network Open and the Validation Institute.
- Spring Health reaches over 170 million people worldwide through employers, health plans, and partners.
- As an AI-native company, they believe technology can expand the reach, quality, and humanity of care.
- Team members are expected to use AI tools thoughtfully and apply human judgment.
Equal Opportunity
- Spring Health is proud to be an equal opportunity employer.
- They do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other legally protected characteristics.
- They consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements.
- Spring Health is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans.