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About the Role
Sales Associates are responsible for achieving daily sales goals while providing exceptional customer service. They assist guests with gifts and purchases at the Met Opera Shop, online, or via special order. Associates are expected to be thoughtful, engaging, knowledgeable, and energetic, acting as ambassadors for the Metropolitan Opera.
Responsibilities
- Sell across a variety of product categories
- Understand and execute on up-selling and cross-selling
- Cultivate high-end customers and patrons, creating sales and membership opportunities
- Provide excellent, engaging, and thoughtful customer service
- Maintain thorough knowledge of Met Shop products and promotions
- Stay informed of merchandise campaigns, promotions, and store activities
- Actively maintain visual displays including accurate signs, price tags, and collections
- Restock and replenish the selling floor
- Keep the selling area, registers, and stock area clean and well-maintained
- Handle all required transactions, issue receipts, and pack merchandise properly
- Stay current with Met Opera productions
- Adhere to all policies and programs in the Employee Handbook
- Stay informed of store standards, practices, and routines and work accordingly
- Answer phones courteously and promptly
- Assist in the training of new sales associates as assigned
- Communicate effectively with customers and co-workers
- Fulfill scheduled obligations or find a replacement in a timely manner
- Perform other retail associate duties as directed, including administrative tasks, data entry, receiving merchandise, preparing orders for shipment, performing cycle counts, and other activities needed to operate the store and web business
Requirements
- Prior experience in retail (music, luxury preferred)
- Ability to work flexible hours
- Ability to lift up to 50 lbs
Skills
- Excellent selling skills
- Strong math skills (retail math desired)
- Love of the opera and strong knowledge of opera composers, performers, works, and recordings
- Friendly, outgoing, professional personality
- Excellent customer service skills
- Excellent communication skills
- Excellent written skills