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About the Role
You will own production systems that serve real customers today. You will work across the stack to turn messy operating problems into software that dispatchers, technicians, and service leaders rely on every day. You work directly with the founders and engineering team. You talk to customers, see the problem firsthand, and ship the fix.
Responsibilities
- Build product workflows spanning calls, diagnostics, work orders, scheduling, dispatch, parts, and technician experiences.
- Ship AI agents and automation that act across voice, messaging, and operational workflows.
- Build production APIs, data models, integrations, dashboards, and internal tools.
- Own features from customer discovery through implementation, rollout, measurement, and iteration.
- Improve reliability and observability as usage scales.
Requirements
- 2+ years of professional software engineering experience.
- Shipped meaningful production software, not just prototypes.
- Thrive with autonomy, move quickly, and care about the customer outcome behind the code.
- Energized by a broad scope and a short feedback loop.
Skills
- TypeScript
- Backend systems
- Frontend systems
- LLMs or agents
- Real-time systems
- Voice
- React
- Mobile
- Graph databases
- Third-party integrations
Location
- New York City
Work Type
- In person
- Startup pace
Experience Level
- 2+ years
About the Company
- Half of all appliance repair visits fail on the first trip: the wrong part, the wrong diagnosis, another week of waiting, and another truck roll. Bernard fixes this at the point of first contact.
- Our AI answers the call, runs the diagnostic, predicts the right parts against live inventory, and sends the technician out with a game plan. We do not just book the job. We solve it before the truck rolls.
- We are live with enterprise customers, growing fast, and building the operating system for appliance repair from our office in New York City.
- Every hire touches the product, the customer, and the trajectory of the company.